12 Pallets of Inventory Seeminly Lost!
I'm not entirely sure (and I don't think anyone within Amazon is either) as to what is going on with Amazon FBA and the receiving of inventory since the new shipment work-flow has been implemented. My company manages a number of large sellers that have many shipments with missing units in to the hundreds of units missing per shipment. One customer in-particular, has 12 pallets of inventory delivered to FBA in mid November however the inventory/stock has not been actually received and nobody within Amazon has even responded to our cases about the issue. It's really quite unbelievable to be honest. Every client that I manage is very nervous about sending inventory in to FBA these days and even more so since that Amazon has implemented this new policy to only reimburse for inventory lost at the manufacturing cost!
How is everyone else doing out there? Anyone else experiencing similar when shipping to FBA lately?
0 replies
Seller_4zBzdtgCyS9EI
I would send EVERY SINGLE ONE to open arbitration requests for reimbursement.....Amazon does these things, because they can. Your sellers are reluctant, but continue to send in more inventory anyway.....
Without incentive, Amazon fixes nothing, they just make more money.
Seller_BwhuAKHyZROZM
We just had this happen to us in two different FC's.
They were both marked delivered. One shipment had 39 units recieved - The second shipment had zero units recieved. Both well over 1,200-1,500 unit shipments.
We have been charged huge low-inventory fees and paid a ridiculous amount for logistics as these were split shipments. It has been over a month and we have gotten zero updates.
It is a terrible thing to deal with, and we are still trying to figure out how to have the warehouse check the FC's floor for our shipments.
Seller_zSWez2Mzpdboa
Yeah, things at Amazon, and in particular FBA has gone from bad to worse.
Seller Support is useless, as all they are instructed to do, is just copy and paste replies and mark cases as "answered".
Amazon may be trying to prove a point here, since they lost the fight of being able to directly compete with 3rd party sellers. They did warn of consequences....
