Amazon is stating they only received 3 out of 30 items that I sent on March 11th, 2024 but there was items transfer to 4 other locations not including the initial shipment destination. On April 13th they closed my shipment with discrepancies on 27 items but for some reason they are charging me storage fees for items that were lost in that shipment.

Has anyone else has had this problem? How would I go about fixing it?

We shipped several items to Amazon FBA and Amazon FBA received the shipment FBA17R779Z3G with the exception of 5 units of X0040EEJSH. We have pictures of the packages in the shipment (we take pictures of shipments before they are shipped to FBA) and have provided the invoices Amazon requested.

Our last response from Amazon rep was:

Thank you for your patience while we review your shipment FBA17R779Z3G. I know that this is important to your business.

When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review.

We have completed an additional check in response to your request. We have no record of receiving the following expected items:

X0040EEJSH -5

For more information, go to "Reconcile your shipment":

I requested a review to the same response.

Amazon charges me a fee per item sold. Additionally, they deduct a monthly storage fee and, on top of that, a "Long Term Storage Fee" every month. Normally, the Long Term Storage Fee averaged around $1 per item. However, this month, they charged a total of $1,100 for 120 items under the Long Term Storage Fee category.

Isn't this unfair? They are already taking a fee from my sales, charging for storage, and now they’ve imposed a Long Term Storage Fee of nearly $11 per item this month. Has anyone else experienced this? What should I do about it?