Everything had been going swimmingly, then printing labels (2-up per 8.5 x 11 sheet) in PDF format for UPS Surepost became a unavailable. While all USPS services and all other UPS services offer quick, easy, reliable printing of 2-up labels in PDF format, UPS Surepost seems to only offer labels in 4"x6" PNG format and a torturous manual process to get them to print properly on my labels. Amazon "support" says its up to the shippers, not them, what label formats are offered. Somehow, that is not edifying and typically inscrutable. Hopefully, I am missing something simple that you know the answer to. Whada ya say?

Really need help from a MOD please. Customer returned a package via UPS with a prepaid label through Amazon but the package was lost before it arrived. We filed a claim for the lost package with UPS and the claim was approved but the claim was paid out to Amazon. We contacted Amazon and was told that we need to contact UPS so we called UPS again and they said no that we need to contact Amazon. It keeps going back and forth. We checked here on the forums and tried different ways but it does not seem to work. Case Log ID 15613093751.

we ship all our ecommerce orders in Veeqo. In Veeqo, we always ship with ground saver since it's the cheapest option, we use the Amazon rates. We recently opened an account with UPS and want to use our contracted rates in Veeqo.

When I connect my own UPS account in Veeqo, the ground saver shipping option changes to UPS Surepost. I've spoken to Veeqo about this, and they say that's just how their system works, when you connect your own UPS account, the Amazon rates go away and the ground saver option is replaced by surepost.

Surepost and ground saver are the exact same shipping option, just different names. In our Amazon account, UPS Surepost is an unavailable shipping method. Amazon is telling me that "our data may indicate that it doesn't consistently meet the delivery timelines promised to customers for your specific shipments or location. As a result, this option is not being offered through Buy Shipping"

I don't see how the delivery times can be different when it's the same service. I need to get the Surepost option activated so I can ship with my own UPS account in Veeqo at the cheapest rate.

Has anyone experienced anything like this? Amazon, Veeqo, and UPS are no help. It seems like they need to be the ones talking and figuring this out.