Amazon Now Refunding Original Shipping Costs and Charging Us For Buyer Faulted Returns
Recently Amazon has been refunding buyer's original shipping costs on what used to be buyer faulted returns. We have had a few (in this new extended holiday scamming season) when the reason given was "changed mind", "no longer needed" or "ordered by mistake", etc. Why Amazon should I have to refund the original outbound shipping costs and also pay for these scammer's return label?
When a person goes to a store (as an example Walmart) and makes a purchase, later if they decide to return it Walmart does NOT pay for that person's transportation back to the store to receive a refund. The return reason does not matter (changed mind, no longer needed, bought by mistake, etc.). The transportation cost to bring it back is NEVER refunded.
27 replies
Seller_DdmPiA1p1S2Wu
I agree 100%, but Amazon does not care. They will screw over the seller to make the buyer a little more happy. It is Amazon's way of basically stealing money from you to help them buy market share by making buyers more happy at no expense to them. The FTC should really look into the shady practice.
Seller_f4a7xAPCCSMqD
When I have had this happen on RFS returns, I open a SAFE-T claim and get it refunded back to me.
Joey_Amazon
Hello @Seller_4K7eqIN4GuF2E,
Thank you for posting here at the forums and being a part of this community!
In order to provide you with a more accurate advise. Please share and Order Id or Case ID with more details.
Sincerely,
Joey
Seller_X0tubYGTafaKM
We deducted the shipping fee and lost the A-z claim, really sad.
Seller_5PVnrPSumFtgg
Here's a little story about something related that recently happened to us:
A customer bought a $500 appliance. A day or two later he requested a cancellation due to "wrong color" (he made a mistake when ordering), but the product had already been drop-shipped from the manufacturer. Days later the customer opened a return request, Amazon auto-authorized the return and issued one UPS label to the customer. Charged us $76 for it.
The product had been shipped by the manufacturer in 2 boxes with a total weight of 79 pounds.
Dimensions: 30 x 18 x 12 and 36 x 12 x 10. Oversize but not really huge.
The customer returned 1 box Instead of 2 boxes and the product inside was damaged in transport. We don't know what happened to the other box. We opened a case with Amazon and were told that at most we would get back $100.
To make matters worse, a month later we saw that Amazon charged us an additional $2250 as a UPS Chargeback because the box was oversize, extra fuel fees and something else.
So... on a $500 price product, with a UPS label that Amazon automatically issued to the customer without asking us, we lost the total cost of the product ($400 delivered) plus $76 for the UPS return label plus $2250 for the UPS "chargeback" = $2726 and if we are lucky we will get back $100 for the transport damage.
We contacted Amazon and after multiple emails and call they keep insisting that there's nothing they can do as UPS chargebacks are automatically transferred to sellers. We contacted UPS and they told us that there's nothing they can do because the Amazon account is managed by Amazon and nothing UPS can do.
The customer made a mistake in ordering and we have to lose $3000.
If anyone at Amazon can help, please contact us. Case 16578972901@TaylorR_Amazon @Quincy_Amazon @Glenn_Amazon @Danny_Amazon
Seller_zc50DVO3FE5fz
Not sure this is at all a good analogy as it's apples and oranges. The better analogy would be if a person purchases from Walmart online and has it shipped to them. Does Walmart pay for that person's return label? The answer is yes.
I'm not saying I agree or disagree with that process - just pointing out you are really comparing two completely different situations, when there is an easy way to compare similar situations.
Seller_24FzucbyGtgZS
Happening to us too.
Amazon really wants to get rid of a3P sellers.("internal competition" as we are referred to at Amazon HQ).
Seller_wnc1pjYEF5ZqF
Just another customer delighted at our expense!
Seller_LropkjlZr1ytx
thats why i like other platforms , sell less but make more profit . here its just a disastor
Seller_Sy2OQI9H3To0J
On buyer faulted returns, Amazon could easily deduct the original shipping charge from the buyer's refund and credit us back. They don't want to do this, as they hope sellers will not file a Safe-T-Claim and hold them accountable on their own policy.
Amazon Now Refunding Original Shipping Costs and Charging Us For Buyer Faulted Returns
Recently Amazon has been refunding buyer's original shipping costs on what used to be buyer faulted returns. We have had a few (in this new extended holiday scamming season) when the reason given was "changed mind", "no longer needed" or "ordered by mistake", etc. Why Amazon should I have to refund the original outbound shipping costs and also pay for these scammer's return label?
When a person goes to a store (as an example Walmart) and makes a purchase, later if they decide to return it Walmart does NOT pay for that person's transportation back to the store to receive a refund. The return reason does not matter (changed mind, no longer needed, bought by mistake, etc.). The transportation cost to bring it back is NEVER refunded.
Amazon Now Refunding Original Shipping Costs and Charging Us For Buyer Faulted Returns
Recently Amazon has been refunding buyer's original shipping costs on what used to be buyer faulted returns. We have had a few (in this new extended holiday scamming season) when the reason given was "changed mind", "no longer needed" or "ordered by mistake", etc. Why Amazon should I have to refund the original outbound shipping costs and also pay for these scammer's return label?
When a person goes to a store (as an example Walmart) and makes a purchase, later if they decide to return it Walmart does NOT pay for that person's transportation back to the store to receive a refund. The return reason does not matter (changed mind, no longer needed, bought by mistake, etc.). The transportation cost to bring it back is NEVER refunded.
27 replies
27 replies
Seller_DdmPiA1p1S2Wu
I agree 100%, but Amazon does not care. They will screw over the seller to make the buyer a little more happy. It is Amazon's way of basically stealing money from you to help them buy market share by making buyers more happy at no expense to them. The FTC should really look into the shady practice.
Seller_f4a7xAPCCSMqD
When I have had this happen on RFS returns, I open a SAFE-T claim and get it refunded back to me.
Joey_Amazon
Hello @Seller_4K7eqIN4GuF2E,
Thank you for posting here at the forums and being a part of this community!
In order to provide you with a more accurate advise. Please share and Order Id or Case ID with more details.
Sincerely,
Joey
Seller_X0tubYGTafaKM
We deducted the shipping fee and lost the A-z claim, really sad.
Seller_5PVnrPSumFtgg
Here's a little story about something related that recently happened to us:
A customer bought a $500 appliance. A day or two later he requested a cancellation due to "wrong color" (he made a mistake when ordering), but the product had already been drop-shipped from the manufacturer. Days later the customer opened a return request, Amazon auto-authorized the return and issued one UPS label to the customer. Charged us $76 for it.
The product had been shipped by the manufacturer in 2 boxes with a total weight of 79 pounds.
Dimensions: 30 x 18 x 12 and 36 x 12 x 10. Oversize but not really huge.
The customer returned 1 box Instead of 2 boxes and the product inside was damaged in transport. We don't know what happened to the other box. We opened a case with Amazon and were told that at most we would get back $100.
To make matters worse, a month later we saw that Amazon charged us an additional $2250 as a UPS Chargeback because the box was oversize, extra fuel fees and something else.
So... on a $500 price product, with a UPS label that Amazon automatically issued to the customer without asking us, we lost the total cost of the product ($400 delivered) plus $76 for the UPS return label plus $2250 for the UPS "chargeback" = $2726 and if we are lucky we will get back $100 for the transport damage.
We contacted Amazon and after multiple emails and call they keep insisting that there's nothing they can do as UPS chargebacks are automatically transferred to sellers. We contacted UPS and they told us that there's nothing they can do because the Amazon account is managed by Amazon and nothing UPS can do.
The customer made a mistake in ordering and we have to lose $3000.
If anyone at Amazon can help, please contact us. Case 16578972901@TaylorR_Amazon @Quincy_Amazon @Glenn_Amazon @Danny_Amazon
Seller_zc50DVO3FE5fz
Not sure this is at all a good analogy as it's apples and oranges. The better analogy would be if a person purchases from Walmart online and has it shipped to them. Does Walmart pay for that person's return label? The answer is yes.
I'm not saying I agree or disagree with that process - just pointing out you are really comparing two completely different situations, when there is an easy way to compare similar situations.
Seller_24FzucbyGtgZS
Happening to us too.
Amazon really wants to get rid of a3P sellers.("internal competition" as we are referred to at Amazon HQ).
Seller_wnc1pjYEF5ZqF
Just another customer delighted at our expense!
Seller_LropkjlZr1ytx
thats why i like other platforms , sell less but make more profit . here its just a disastor
Seller_Sy2OQI9H3To0J
On buyer faulted returns, Amazon could easily deduct the original shipping charge from the buyer's refund and credit us back. They don't want to do this, as they hope sellers will not file a Safe-T-Claim and hold them accountable on their own policy.
Seller_DdmPiA1p1S2Wu
I agree 100%, but Amazon does not care. They will screw over the seller to make the buyer a little more happy. It is Amazon's way of basically stealing money from you to help them buy market share by making buyers more happy at no expense to them. The FTC should really look into the shady practice.
Seller_DdmPiA1p1S2Wu
I agree 100%, but Amazon does not care. They will screw over the seller to make the buyer a little more happy. It is Amazon's way of basically stealing money from you to help them buy market share by making buyers more happy at no expense to them. The FTC should really look into the shady practice.
Seller_f4a7xAPCCSMqD
When I have had this happen on RFS returns, I open a SAFE-T claim and get it refunded back to me.
Seller_f4a7xAPCCSMqD
When I have had this happen on RFS returns, I open a SAFE-T claim and get it refunded back to me.
Joey_Amazon
Hello @Seller_4K7eqIN4GuF2E,
Thank you for posting here at the forums and being a part of this community!
In order to provide you with a more accurate advise. Please share and Order Id or Case ID with more details.
Sincerely,
Joey
Joey_Amazon
Hello @Seller_4K7eqIN4GuF2E,
Thank you for posting here at the forums and being a part of this community!
In order to provide you with a more accurate advise. Please share and Order Id or Case ID with more details.
Sincerely,
Joey
Seller_X0tubYGTafaKM
We deducted the shipping fee and lost the A-z claim, really sad.
Seller_X0tubYGTafaKM
We deducted the shipping fee and lost the A-z claim, really sad.
Seller_5PVnrPSumFtgg
Here's a little story about something related that recently happened to us:
A customer bought a $500 appliance. A day or two later he requested a cancellation due to "wrong color" (he made a mistake when ordering), but the product had already been drop-shipped from the manufacturer. Days later the customer opened a return request, Amazon auto-authorized the return and issued one UPS label to the customer. Charged us $76 for it.
The product had been shipped by the manufacturer in 2 boxes with a total weight of 79 pounds.
Dimensions: 30 x 18 x 12 and 36 x 12 x 10. Oversize but not really huge.
The customer returned 1 box Instead of 2 boxes and the product inside was damaged in transport. We don't know what happened to the other box. We opened a case with Amazon and were told that at most we would get back $100.
To make matters worse, a month later we saw that Amazon charged us an additional $2250 as a UPS Chargeback because the box was oversize, extra fuel fees and something else.
So... on a $500 price product, with a UPS label that Amazon automatically issued to the customer without asking us, we lost the total cost of the product ($400 delivered) plus $76 for the UPS return label plus $2250 for the UPS "chargeback" = $2726 and if we are lucky we will get back $100 for the transport damage.
We contacted Amazon and after multiple emails and call they keep insisting that there's nothing they can do as UPS chargebacks are automatically transferred to sellers. We contacted UPS and they told us that there's nothing they can do because the Amazon account is managed by Amazon and nothing UPS can do.
The customer made a mistake in ordering and we have to lose $3000.
If anyone at Amazon can help, please contact us. Case 16578972901@TaylorR_Amazon @Quincy_Amazon @Glenn_Amazon @Danny_Amazon
Seller_5PVnrPSumFtgg
Here's a little story about something related that recently happened to us:
A customer bought a $500 appliance. A day or two later he requested a cancellation due to "wrong color" (he made a mistake when ordering), but the product had already been drop-shipped from the manufacturer. Days later the customer opened a return request, Amazon auto-authorized the return and issued one UPS label to the customer. Charged us $76 for it.
The product had been shipped by the manufacturer in 2 boxes with a total weight of 79 pounds.
Dimensions: 30 x 18 x 12 and 36 x 12 x 10. Oversize but not really huge.
The customer returned 1 box Instead of 2 boxes and the product inside was damaged in transport. We don't know what happened to the other box. We opened a case with Amazon and were told that at most we would get back $100.
To make matters worse, a month later we saw that Amazon charged us an additional $2250 as a UPS Chargeback because the box was oversize, extra fuel fees and something else.
So... on a $500 price product, with a UPS label that Amazon automatically issued to the customer without asking us, we lost the total cost of the product ($400 delivered) plus $76 for the UPS return label plus $2250 for the UPS "chargeback" = $2726 and if we are lucky we will get back $100 for the transport damage.
We contacted Amazon and after multiple emails and call they keep insisting that there's nothing they can do as UPS chargebacks are automatically transferred to sellers. We contacted UPS and they told us that there's nothing they can do because the Amazon account is managed by Amazon and nothing UPS can do.
The customer made a mistake in ordering and we have to lose $3000.
If anyone at Amazon can help, please contact us. Case 16578972901@TaylorR_Amazon @Quincy_Amazon @Glenn_Amazon @Danny_Amazon
Seller_zc50DVO3FE5fz
Not sure this is at all a good analogy as it's apples and oranges. The better analogy would be if a person purchases from Walmart online and has it shipped to them. Does Walmart pay for that person's return label? The answer is yes.
I'm not saying I agree or disagree with that process - just pointing out you are really comparing two completely different situations, when there is an easy way to compare similar situations.
Seller_zc50DVO3FE5fz
Not sure this is at all a good analogy as it's apples and oranges. The better analogy would be if a person purchases from Walmart online and has it shipped to them. Does Walmart pay for that person's return label? The answer is yes.
I'm not saying I agree or disagree with that process - just pointing out you are really comparing two completely different situations, when there is an easy way to compare similar situations.
Seller_24FzucbyGtgZS
Happening to us too.
Amazon really wants to get rid of a3P sellers.("internal competition" as we are referred to at Amazon HQ).
Seller_24FzucbyGtgZS
Happening to us too.
Amazon really wants to get rid of a3P sellers.("internal competition" as we are referred to at Amazon HQ).
Seller_wnc1pjYEF5ZqF
Just another customer delighted at our expense!
Seller_wnc1pjYEF5ZqF
Just another customer delighted at our expense!
Seller_LropkjlZr1ytx
thats why i like other platforms , sell less but make more profit . here its just a disastor
Seller_LropkjlZr1ytx
thats why i like other platforms , sell less but make more profit . here its just a disastor
Seller_Sy2OQI9H3To0J
On buyer faulted returns, Amazon could easily deduct the original shipping charge from the buyer's refund and credit us back. They don't want to do this, as they hope sellers will not file a Safe-T-Claim and hold them accountable on their own policy.
Seller_Sy2OQI9H3To0J
On buyer faulted returns, Amazon could easily deduct the original shipping charge from the buyer's refund and credit us back. They don't want to do this, as they hope sellers will not file a Safe-T-Claim and hold them accountable on their own policy.
