Hello everyone,
I’m reaching out to the Amazon seller community in hopes of getting some advice. I’ve been dealing with a frustrating issue for months, and despite following all necessary steps, I am still struggling to have my account reinstated.
My account was suspended due to allegations of selling counterfeit products. I provided detailed documentation, including invoices and letters of authorization. Despite submitting these documents multiple times, I continued to receive generic rejections without a clear explanation of what was lacking.
After several appeals and back-and-forth communication, Amazon allowed me to recall inventory from FBA. I’ve since received the recalled items and have no intention of relisting them on Amazon but I am still getting generic rejections on appeal submission without clear explanation of what's lacking.
I’ve experienced significant business losses throughout this process, and the lack of clear communication and resolution is incredibly frustrating. If anyone has faced a similar situation or has any advice on how to get this resolved, I’d appreciate your insights.
Thanks in advance for any guidance you can provide.
@Atlas_Amazon
@Steve_Amazon
@CR_Amazon
@Micah_Amazon
@Quincy_Amazon
@Bryce_Amazon
@Sandy_Amazon
@Yvett_Amzn
@Jadore_Amazon
@Cooper_Amazon
Hello @Seller_rO1iEOPuCgnDL
Thank you for the information provided regarding the issues you have encountered. I understand that our team has taken action due to concerns of authenticity, and have rejected the disputing documents you provided. Our team does not provide specific details regarding the rejection due to confidentiality.
If they have rejected your information, it means that they have determined that it is not sufficient in verifying the authenticity. We would recommend reviewing each document to ensure that the information can be verified. Be sure to verify that it is clear and the details can be easily seen as this can also cause a rejection.
We cannot guarantee a resolution will be available if they remain unable to verify your documents. If you have any additional questions or updates to share, please continue to refer to this thread for support.
Best,
Atlas
Hello everyone,
I’m reaching out to the Amazon seller community in hopes of getting some advice. I’ve been dealing with a frustrating issue for months, and despite following all necessary steps, I am still struggling to have my account reinstated.
My account was suspended due to allegations of selling counterfeit products. I provided detailed documentation, including invoices and letters of authorization. Despite submitting these documents multiple times, I continued to receive generic rejections without a clear explanation of what was lacking.
After several appeals and back-and-forth communication, Amazon allowed me to recall inventory from FBA. I’ve since received the recalled items and have no intention of relisting them on Amazon but I am still getting generic rejections on appeal submission without clear explanation of what's lacking.
I’ve experienced significant business losses throughout this process, and the lack of clear communication and resolution is incredibly frustrating. If anyone has faced a similar situation or has any advice on how to get this resolved, I’d appreciate your insights.
Thanks in advance for any guidance you can provide.
@Atlas_Amazon
@Steve_Amazon
@CR_Amazon
@Micah_Amazon
@Quincy_Amazon
@Bryce_Amazon
@Sandy_Amazon
@Yvett_Amzn
@Jadore_Amazon
@Cooper_Amazon
Hello everyone,
I’m reaching out to the Amazon seller community in hopes of getting some advice. I’ve been dealing with a frustrating issue for months, and despite following all necessary steps, I am still struggling to have my account reinstated.
My account was suspended due to allegations of selling counterfeit products. I provided detailed documentation, including invoices and letters of authorization. Despite submitting these documents multiple times, I continued to receive generic rejections without a clear explanation of what was lacking.
After several appeals and back-and-forth communication, Amazon allowed me to recall inventory from FBA. I’ve since received the recalled items and have no intention of relisting them on Amazon but I am still getting generic rejections on appeal submission without clear explanation of what's lacking.
I’ve experienced significant business losses throughout this process, and the lack of clear communication and resolution is incredibly frustrating. If anyone has faced a similar situation or has any advice on how to get this resolved, I’d appreciate your insights.
Thanks in advance for any guidance you can provide.
@Atlas_Amazon
@Steve_Amazon
@CR_Amazon
@Micah_Amazon
@Quincy_Amazon
@Bryce_Amazon
@Sandy_Amazon
@Yvett_Amzn
@Jadore_Amazon
@Cooper_Amazon
Hello @Seller_rO1iEOPuCgnDL
Thank you for the information provided regarding the issues you have encountered. I understand that our team has taken action due to concerns of authenticity, and have rejected the disputing documents you provided. Our team does not provide specific details regarding the rejection due to confidentiality.
If they have rejected your information, it means that they have determined that it is not sufficient in verifying the authenticity. We would recommend reviewing each document to ensure that the information can be verified. Be sure to verify that it is clear and the details can be easily seen as this can also cause a rejection.
We cannot guarantee a resolution will be available if they remain unable to verify your documents. If you have any additional questions or updates to share, please continue to refer to this thread for support.
Best,
Atlas
Hello @Seller_rO1iEOPuCgnDL
Thank you for the information provided regarding the issues you have encountered. I understand that our team has taken action due to concerns of authenticity, and have rejected the disputing documents you provided. Our team does not provide specific details regarding the rejection due to confidentiality.
If they have rejected your information, it means that they have determined that it is not sufficient in verifying the authenticity. We would recommend reviewing each document to ensure that the information can be verified. Be sure to verify that it is clear and the details can be easily seen as this can also cause a rejection.
We cannot guarantee a resolution will be available if they remain unable to verify your documents. If you have any additional questions or updates to share, please continue to refer to this thread for support.
Best,
Atlas
Hello @Seller_rO1iEOPuCgnDL
Thank you for the information provided regarding the issues you have encountered. I understand that our team has taken action due to concerns of authenticity, and have rejected the disputing documents you provided. Our team does not provide specific details regarding the rejection due to confidentiality.
If they have rejected your information, it means that they have determined that it is not sufficient in verifying the authenticity. We would recommend reviewing each document to ensure that the information can be verified. Be sure to verify that it is clear and the details can be easily seen as this can also cause a rejection.
We cannot guarantee a resolution will be available if they remain unable to verify your documents. If you have any additional questions or updates to share, please continue to refer to this thread for support.
Best,
Atlas