It is so confusing, and annoying, that Amazon allows buyers to abuse sellers by returning an empty box, they complained about something other than they product they bought and they left negative feedback. While we were granted a SAFE-T Claim and the negative feedback appears to have been removed or hidden on the product, the negative 1-star review still has a negative impact on my Customer Service Performance and Customer Service Insights. We tried to dispute the negative review (16690565661), but we were denied. We work very hard to take care of customers, but when a customer abuses a seller, it really feels like Amazon does little to nothing to protect a seller.

A customer left me negative feedback. I resolved their problem and they have agreed to remove the feedback but when they follow Amazon's steps for removing negative seller feedback, there is no link allowing them to actually remove it. This has happened twice where the customers have bent over backwards to try to remove it to no avail. I called customer service and after an hour of being disconnected 3 times, I still have no solution!!!

Amazon customer left me negative feedback for an item i do not sell. The customer left me negative feedback for eclipse glasses. I have never sold this item. The customer left negative feedback for me that was meant for another seller. How do I get the negative feedback removed?