Hi to everyone, i'm a new amazon seller, my account was registered as a Pro account with subscription fee, i changed it to individual before do any listing -i still have no listings- i soon passed the verification process and asked for a refund in the subscription fee, then my account was set up as inactive, i asked to support about it and then told me twice that i have passed all verification process. I Asked to an agent again and he told me that i have to do the verification process again and resubmit ID card, he sent me a link and when tried to resubmit documents the site shows me this error:

We cannot process your request

You are currently undergoing another verifi-cation. Please retry once the verification is completed.

I asked to support the reason of this and they sent me this Email:

Hello,We have received your inquiry, but we cannot provide support on this matter.Why is this happening?We cannot provide support on this matter because your request is not related to seller identity verification or related processes.We're here to helpIf you have any further questions about our policies or requirements, contact Selling Partner Support: etc, etc. Also the site shows me that my account health is good in green.

What can i do? please help me.

Dear Amazon Support Team,

I have run into the Seller Identity Verification problem

Seller Identity Verification - Case #14595207031

I have selected the country of residency USA instead of INDIA and submitted the documents for verification but verification failed. I contacted the team and asked how can i correct it but i did not got reply from them. I thought after few months they will re-enable the option to correct the mistake.

Please let. me know how can i correct it and activate my account

@Seller_1KYLYkgAlu4xX@Seller_s3amN64nZ4y9V @Seller_aEROSwwdnzGiU @Seller_GEZPMc4CeQfh6 @Seller_DNQA7tfAOJG6T

Here is the message i got

Hello,

We have reviewed the documents that you provided, but we could not complete the verification. As a result, your case will be closed, and your account will not be activated.

Why is this happening?

The country of residence that you selected in Seller Central when you registered your account does not match the country of residence in the documents that you provided.

What are the next steps?

To register a new account, use a new email address, select the correct country of residence, and upload the identity documents that match the selected country of residence.

Dear Amazon Seller Support Team,

My name is Prabhat, and my seller account has been under review, with identity verification and supply chain document submission requested. I completed the video call verification and submitted all required documents over 12 days ago, yet I am still unable to access my account or withdraw funds. Despite contacting Amazon Account Specialists through the Account Health Dashboard, I have not received clear guidance or a resolution timeline.

This delay is creating significant financial stress for me, as I urgently need access to these funds to pay my creditors. Every day without access makes my situation more challenging, and I am under immense pressure as creditors are actively reaching out to collect payments. I am experiencing severe anxiety and stress as a result, and it is becoming increasingly difficult for me to manage.

I kindly request that Amazon allow me access to my funds as soon as possible. This would make a significant difference in helping me address my immediate financial obligations and maintain stability.

Thank you for your attention to this urgent matter. I look forward to your swift response.

Sincerely,

Prabhat