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OTDR Promised Date Report?
Why is there no way to run a report for a certain period of time that shows the Amazon promised date for each order?
So many sellers are having issues after the holidays with plummeting OTDR. Many of which have SSA and AHT enabled and we're still getting zapped for late shipments through no fault of our own. Yet, there is absolutely no way of knowing whether or not your account will get straightened out in the days and weeks ahead.
There needs to be a report that shows the orders, promised date and tracking number and current delivery status for orders shipped with Amazon buy shipping.
You currently just have to wait on pins and needles each day to see how if you're going up or down.
So frustrating to be held to such strict standards and you can't see what yard line you're on.
1 reply
Josh_Amazon
Hello @Seller_CYgVk598XM1p3,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand your concerns about tracking OTDR metrics and the challenges in monitoring promised delivery dates, especially during peak seasons. Your suggestion about having a more detailed report is valuable feedback.
For specific questions about your account's OTDR or to discuss available reporting options, I recommend contacting Seller Support directly. They can provide you with the most current information about your metrics.
I'd also like to invite other sellers from our community to share their experiences and best practices for managing and tracking delivery promises and OTDR metrics.
Kind regards,
Josh
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