Malicious 1 Star Review Attack
Our ASIN received a 1 star review without verified purchase, and the item in the review image is not our product. And after we checked the profile of this person, we found she wrote 2 similar 1 star review on 2 different ASINS in simialr words and using the same picture. One review is verified purchase and the other review is not verified purchase. This is unfair malicious review attack behaviour.
Buyer profile：https://www.amazon.com/gp/profile/amzn1.account.AGGVNV2VL642322OFC27TR7KLH3A
Review 1：https://www.amazon.com/gp/customer-reviews/R2VEBO1N1WK7E
Review 2：https://www.amazon.com/gp/customer-reviews/RV2TSGRE13E14
We contacted selle support for help. But we were told to report this malicious action. We did this time over time. But the malicious review is still there. This is very unfair to us. We believe all the evidence we provided could prove this is malicous attack. Hope Amazon could help to stop this behaviour and take immediate action to handle it. Thank you
Malicious 1 Star Review Attack
Our ASIN received a 1 star review without verified purchase, and the item in the review image is not our product. And after we checked the profile of this person, we found she wrote 2 similar 1 star review on 2 different ASINS in simialr words and using the same picture. One review is verified purchase and the other review is not verified purchase. This is unfair malicious review attack behaviour.
Buyer profile：https://www.amazon.com/gp/profile/amzn1.account.AGGVNV2VL642322OFC27TR7KLH3A
Review 1：https://www.amazon.com/gp/customer-reviews/R2VEBO1N1WK7E
Review 2：https://www.amazon.com/gp/customer-reviews/RV2TSGRE13E14
We contacted selle support for help. But we were told to report this malicious action. We did this time over time. But the malicious review is still there. This is very unfair to us. We believe all the evidence we provided could prove this is malicous attack. Hope Amazon could help to stop this behaviour and take immediate action to handle it. Thank you
1 reply
Josh_Amazon
Hello @Seller_j7KQNLtVWZSV3,
I understand you are reaching out about a 1-star review on your product that appears to be from a buyer using the same image across multiple ASINs.
I can see you've already reported the review and contacted Seller Support. Could you please share the Case ID from your interaction with Seller Support? This will help me look into the status of your report.
In the meantime, make sure you've also used the "Report abuse" link directly next to the review on the product detail page, as this is the primary path for flagging policy-violating reviews.
Kind regards,
-Josh
