Amazon Requested Full Documents Including LOA, Still Refused Reactivation – $12,000+ Unfairly Withheld
Hello fellow sellers,
I feel obligated to share this experience due to the extremely unfair treatment I have received from Amazon.
About 8 months ago, my account was deactivated. Amazon requested full documentation for reactivation, and I fully complied by submitting:
Supplier Invoice
Order Confirmation
DHL Signed Proof of Delivery
Bank Payment Proof
Authorization Letter (LOA) directly from the brand owner
➔ All documents are perfectly consistent — matching product names, quantities, supplier and payment details, and delivery addresses.
Important to note:
The ASIN in question was never sold.
No orders, no customers, no complaints.
The listing remained completely inactive.
Despite all this, Amazon still refused to reinstate my account without any valid explanation.
To make the situation worse, on the same day, Amazon sent two contradictory emails:
One email said: "We validated your LOA."
Another email said: "We could not verify your LOA."
How can sellers trust a system that contradicts itself and punishes full compliance?
I am currently facing over $12,000 being unfairly withheld for 8 months — without a single sale, without violating any policies, and after fully cooperating with every request.
This is not just poor service; this is systematic mistreatment and bad faith conduct against honest sellers.
Has anyone else experienced similar contradictions or unjust account holds despite full compliance?
Any advice on further escalation steps would be greatly appreciated.
Thank you for reading.
Amazon Requested Full Documents Including LOA, Still Refused Reactivation – $12,000+ Unfairly Withheld
Hello fellow sellers,
I feel obligated to share this experience due to the extremely unfair treatment I have received from Amazon.
About 8 months ago, my account was deactivated. Amazon requested full documentation for reactivation, and I fully complied by submitting:
Supplier Invoice
Order Confirmation
DHL Signed Proof of Delivery
Bank Payment Proof
Authorization Letter (LOA) directly from the brand owner
➔ All documents are perfectly consistent — matching product names, quantities, supplier and payment details, and delivery addresses.
Important to note:
The ASIN in question was never sold.
No orders, no customers, no complaints.
The listing remained completely inactive.
Despite all this, Amazon still refused to reinstate my account without any valid explanation.
To make the situation worse, on the same day, Amazon sent two contradictory emails:
One email said: "We validated your LOA."
Another email said: "We could not verify your LOA."
How can sellers trust a system that contradicts itself and punishes full compliance?
I am currently facing over $12,000 being unfairly withheld for 8 months — without a single sale, without violating any policies, and after fully cooperating with every request.
This is not just poor service; this is systematic mistreatment and bad faith conduct against honest sellers.
Has anyone else experienced similar contradictions or unjust account holds despite full compliance?
Any advice on further escalation steps would be greatly appreciated.
Thank you for reading.
6 replies
Seller_4zBzdtgCyS9EI
You need a letter from the brand stating A: The distributor you purchased from is a brand authorized wholesale distributor and B. That you are authorized to sell that brand ON AMAZON.
Seller_NTP6zYESe8W48
We were also deactivated for over 6 months for false authenticity claim. After consulting with many seller support associates and submitting numerous appeals, we lost hope for reactivation. [Moderator Edit: removed personal solicitations]
