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Seller_MEPPueZf0V54f

amazon refunded customer and customer kept item

I had shipped out a item via amazon buy shipping using the post office. The post office delivered the item late. The customer opened a a-z claim while the item was in transit and the customer won the claim and received a full refund even though the tracking showed it was in transit. ( i would add i never received notice that the customer filed a claim and the only notice i received was once the customer was refunded.) A few days later the item was delivered and now the customer has the item and a full refund. Is there any way to require the customer to return the item or have the customer charged again? I thought i remember seeing somewhere that on a late delivery that amazon refunded because of the late delivery they can require the customer to return the item or charge them again. Does anybody have any insight into this or a copy of that policy ?

I would add that although the mail carrier picked it up within the required shipping time it wasn't scanned at the post office until after the ship by date so that is why i lost the a-z case even though the item was already in transit.

191 views
12 replies
Tags:A to Z Claims, Refunds
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12 replies
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Seller_4zBzdtgCyS9EI

Gee...you tripple whammied all of this.

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Seller_MEPPueZf0V54f
The customer opened a a-z claim while the item was in transit
View post

Doesn't matter. it must arrive on time or the A-Z will be granted, unless you refunded before they could open one

user profile
Seller_MEPPueZf0V54f
i would add i never received notice that the customer filed a claim and the only notice i received was once the customer was refunded
View post

That's because it was instantly decided, seeing the shipping information as below

user profile
Seller_MEPPueZf0V54f
Is there any way to require the customer to return the item or have the customer charged again?
View post

Absolutely not, especially because of below

user profile
Seller_MEPPueZf0V54f
it wasn't scanned at the post office until after the ship by date
View post

Lost, lost again, and totally never had a chance of winning. Had you shipped on time, Amazon would have covered this A-Z. Printing the label by the shipping deadline isn't the same as the post office being in possession.

20
user profile
Seller_4zBzdtgCyS9EI

user profile
Seller_MEPPueZf0V54f
it just wasn't scanned at the local post office
View post

If it wasn't scanned, then Amazon has no way of seeing it was shipped on time. Your fault or not, if it wasn't scanned in on time you will lose an A-Z. So if a customer contacts you and you do not refund, you will get dinged. If you refund you will also get a ding, but at least not for an A-Z.

20
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Seller_DdmPiA1p1S2Wu
This post has been deleted
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Seller_e8XExHN1FrVSh

It truly is unfair, we lost $200 in two A to Z claims same scenario, package was in transit we were never contacted even though Amazon's policy says if it is in transit they are to contact you before filing a claim. Long story short they kept the product and got refunded in both cases. No one other than Amazon allows customers to do this. It is in my opinion stealing and something needs to be done about it. I saw one customer mention filing collections against the customer after several attempts to get their products back. I am sure Amazon wouldn't be too happy about that but are we suppose to continuosly be stolen from because that is what it is!

20
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Seller_MEPPueZf0V54f

amazon refunded customer and customer kept item

I had shipped out a item via amazon buy shipping using the post office. The post office delivered the item late. The customer opened a a-z claim while the item was in transit and the customer won the claim and received a full refund even though the tracking showed it was in transit. ( i would add i never received notice that the customer filed a claim and the only notice i received was once the customer was refunded.) A few days later the item was delivered and now the customer has the item and a full refund. Is there any way to require the customer to return the item or have the customer charged again? I thought i remember seeing somewhere that on a late delivery that amazon refunded because of the late delivery they can require the customer to return the item or charge them again. Does anybody have any insight into this or a copy of that policy ?

I would add that although the mail carrier picked it up within the required shipping time it wasn't scanned at the post office until after the ship by date so that is why i lost the a-z case even though the item was already in transit.

191 views
12 replies
Tags:A to Z Claims, Refunds
10
Reply
user profile

amazon refunded customer and customer kept item

by Seller_MEPPueZf0V54f

I had shipped out a item via amazon buy shipping using the post office. The post office delivered the item late. The customer opened a a-z claim while the item was in transit and the customer won the claim and received a full refund even though the tracking showed it was in transit. ( i would add i never received notice that the customer filed a claim and the only notice i received was once the customer was refunded.) A few days later the item was delivered and now the customer has the item and a full refund. Is there any way to require the customer to return the item or have the customer charged again? I thought i remember seeing somewhere that on a late delivery that amazon refunded because of the late delivery they can require the customer to return the item or charge them again. Does anybody have any insight into this or a copy of that policy ?

I would add that although the mail carrier picked it up within the required shipping time it wasn't scanned at the post office until after the ship by date so that is why i lost the a-z case even though the item was already in transit.

Tags:A to Z Claims, Refunds
10
191 views
12 replies
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12 replies
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user profile
Seller_4zBzdtgCyS9EI

Gee...you tripple whammied all of this.

user profile
Seller_MEPPueZf0V54f
The customer opened a a-z claim while the item was in transit
View post

Doesn't matter. it must arrive on time or the A-Z will be granted, unless you refunded before they could open one

user profile
Seller_MEPPueZf0V54f
i would add i never received notice that the customer filed a claim and the only notice i received was once the customer was refunded
View post

That's because it was instantly decided, seeing the shipping information as below

user profile
Seller_MEPPueZf0V54f
Is there any way to require the customer to return the item or have the customer charged again?
View post

Absolutely not, especially because of below

user profile
Seller_MEPPueZf0V54f
it wasn't scanned at the post office until after the ship by date
View post

Lost, lost again, and totally never had a chance of winning. Had you shipped on time, Amazon would have covered this A-Z. Printing the label by the shipping deadline isn't the same as the post office being in possession.

20
user profile
Seller_4zBzdtgCyS9EI

user profile
Seller_MEPPueZf0V54f
it just wasn't scanned at the local post office
View post

If it wasn't scanned, then Amazon has no way of seeing it was shipped on time. Your fault or not, if it wasn't scanned in on time you will lose an A-Z. So if a customer contacts you and you do not refund, you will get dinged. If you refund you will also get a ding, but at least not for an A-Z.

20
user profile
Seller_DdmPiA1p1S2Wu
This post has been deleted
00
user profile
Seller_e8XExHN1FrVSh

It truly is unfair, we lost $200 in two A to Z claims same scenario, package was in transit we were never contacted even though Amazon's policy says if it is in transit they are to contact you before filing a claim. Long story short they kept the product and got refunded in both cases. No one other than Amazon allows customers to do this. It is in my opinion stealing and something needs to be done about it. I saw one customer mention filing collections against the customer after several attempts to get their products back. I am sure Amazon wouldn't be too happy about that but are we suppose to continuosly be stolen from because that is what it is!

20
There are no more posts to display
user profile
Seller_4zBzdtgCyS9EI

Gee...you tripple whammied all of this.

user profile
Seller_MEPPueZf0V54f
The customer opened a a-z claim while the item was in transit
View post

Doesn't matter. it must arrive on time or the A-Z will be granted, unless you refunded before they could open one

user profile
Seller_MEPPueZf0V54f
i would add i never received notice that the customer filed a claim and the only notice i received was once the customer was refunded
View post

That's because it was instantly decided, seeing the shipping information as below

user profile
Seller_MEPPueZf0V54f
Is there any way to require the customer to return the item or have the customer charged again?
View post

Absolutely not, especially because of below

user profile
Seller_MEPPueZf0V54f
it wasn't scanned at the post office until after the ship by date
View post

Lost, lost again, and totally never had a chance of winning. Had you shipped on time, Amazon would have covered this A-Z. Printing the label by the shipping deadline isn't the same as the post office being in possession.

20
user profile
Seller_4zBzdtgCyS9EI

Gee...you tripple whammied all of this.

user profile
Seller_MEPPueZf0V54f
The customer opened a a-z claim while the item was in transit
View post

Doesn't matter. it must arrive on time or the A-Z will be granted, unless you refunded before they could open one

user profile
Seller_MEPPueZf0V54f
i would add i never received notice that the customer filed a claim and the only notice i received was once the customer was refunded
View post

That's because it was instantly decided, seeing the shipping information as below

user profile
Seller_MEPPueZf0V54f
Is there any way to require the customer to return the item or have the customer charged again?
View post

Absolutely not, especially because of below

user profile
Seller_MEPPueZf0V54f
it wasn't scanned at the post office until after the ship by date
View post

Lost, lost again, and totally never had a chance of winning. Had you shipped on time, Amazon would have covered this A-Z. Printing the label by the shipping deadline isn't the same as the post office being in possession.

20
Reply
user profile
Seller_4zBzdtgCyS9EI

user profile
Seller_MEPPueZf0V54f
it just wasn't scanned at the local post office
View post

If it wasn't scanned, then Amazon has no way of seeing it was shipped on time. Your fault or not, if it wasn't scanned in on time you will lose an A-Z. So if a customer contacts you and you do not refund, you will get dinged. If you refund you will also get a ding, but at least not for an A-Z.

20
user profile
Seller_4zBzdtgCyS9EI

user profile
Seller_MEPPueZf0V54f
it just wasn't scanned at the local post office
View post

If it wasn't scanned, then Amazon has no way of seeing it was shipped on time. Your fault or not, if it wasn't scanned in on time you will lose an A-Z. So if a customer contacts you and you do not refund, you will get dinged. If you refund you will also get a ding, but at least not for an A-Z.

20
Reply
user profile
Seller_DdmPiA1p1S2Wu
This post has been deleted
00
user profile
Seller_DdmPiA1p1S2Wu
This post has been deleted
00
Reply
user profile
Seller_e8XExHN1FrVSh

It truly is unfair, we lost $200 in two A to Z claims same scenario, package was in transit we were never contacted even though Amazon's policy says if it is in transit they are to contact you before filing a claim. Long story short they kept the product and got refunded in both cases. No one other than Amazon allows customers to do this. It is in my opinion stealing and something needs to be done about it. I saw one customer mention filing collections against the customer after several attempts to get their products back. I am sure Amazon wouldn't be too happy about that but are we suppose to continuosly be stolen from because that is what it is!

20
user profile
Seller_e8XExHN1FrVSh

It truly is unfair, we lost $200 in two A to Z claims same scenario, package was in transit we were never contacted even though Amazon's policy says if it is in transit they are to contact you before filing a claim. Long story short they kept the product and got refunded in both cases. No one other than Amazon allows customers to do this. It is in my opinion stealing and something needs to be done about it. I saw one customer mention filing collections against the customer after several attempts to get their products back. I am sure Amazon wouldn't be too happy about that but are we suppose to continuosly be stolen from because that is what it is!

20
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