Hi everyone,

I recently received an Inbound Performance defect "Missed Delivery Window," and I am looking for advice from anyone who has successfully appealed this.

The notification suggests: "By selecting these managed carriers, Amazon handles the Delivery Window management on your behalf."

For this shipment, I used a FIST carrier and checked "Allow FIST carriers to update my delivery window."

My understanding of the policy is that by delegating this to an Amazon-vetted managed carrier, the delivery window is updated automatically based on their coordination with the fulfillment center.

Despite this, the shipment was flagged for arriving outside the window.

Has anyone else experienced defects while using managed FIST carriers? If you were able to get the defect removed, what specific information did you provide in your dispute?

Good selling to all!