Request for Feedback Removal
Dear Amazon Selling Partner Support,
I am writing to request the removal of feedback for Order ID 114-6191751-0671467, which states:
"Why have I not received a refund on my return?"
This feedback concerns a refund issue, which falls under Amazon’s return and refund process rather than my seller performance. As per Amazon’s feedback guidelines, comments related to refunds and returns should not impact seller metrics.
Additionally, the refund has already been applied, resolving the buyer's concern. Since the issue has been addressed and is unrelated to my service as a seller, I kindly request that this feedback be removed.
Please let me know if further information is needed. Thank you for your assistance.
Sincerely,
21 replies
Seller_zGoDlPZLneGhF
This might be a tough one to get removed, I'll follow the post in hope a mod can help you out!
Seller_LyYw7fQRKc5G7
Technically, this does not qualify for removal.
However, the moderators may still be able to remove it by elevating it past the first line of Amazon seller support. I recommend trying to get the moderator's attention.
Seller_rI7BZIczK8iAC
You have to use the "Feedback Manager". Any other way - like here in the forum or by creating a case with seller support - can make Amazon suspend your account.
Seller_g8TazGqVjFzhA
Good luck! I've written so many times about "out of policy" feedback and can't get Amazon to lift a finger. Best of luck to you.
Jim_Amazon
Hi there @Seller_r0B9ZV2sbBPNH
As a few other sellers mentioned, there's no guarantee this gets removed but I have escalated on your behalf and will update you as soon as I hear back!
-Jim
