The order number is 114-2516320-1265864

Buyers buy our products to the goods do not want, to return, after the application, agreed to return, but the buyer has not been given as well as uploaded the tracking number, our seller background can not see the buyer whether to return, the buyer directly and we contacted whether the refund can be made, but never provided the tracking number, we can not query the specific status of the goods, and has been in contact with the buyer, but the buyer does not reply to us, the buyer is The buyer went directly to make a claim, we do not have any tracking of the goods in the background, until we went to complain, only the Amazon platform staff gave us the tracking number of the goods, we can only verify the goods, but there is no doubt that the buyer's claim was successful, but I think this is very unfair to our performance, which seriously affects our sales status, the buyer if you are to provide the appropriate tracking number or uploaded to the platform that we sellers are able to check, we offer a refund. I request a reinvestigation and reinstatement of my performance!

The order number is 114-2516320-1265864

After buyer purchased our electric scooter, buyer didn't want to apply for return for refund, but didn't go through the return tracking number, buyer made a claim after returning the item and then it was successful.

But we are not aware of the return logistics number, so we don't know the exact condition of the goods, now the claim has a very serious impact on our sales performance, which is not fair to us, I request to re-investigate and restore my performance!!!!

The same thing happened again, some scam buyer replace and return our products to FBA two months ago, now another buyer buy it. We lost money and goods, pay for the shipping, resulting in two complains about this ASIN, and a warning in the Account health page.

Why this happen again and again, why Amazon love these scam buyers so much? Can you at least do something before punish us sellers?