Products from my brand got hijacked from some seller listing on Amazon Japan. Contacted seller support and they keep asking me to create listing using the hijacker's brand. This doesn't make any sense

Hi,

Our products are branded and do not have any authorized resellers in Canada.

For context, our Canada website hydragun.ca was attacked by fraudsters and got away with products worth USD$37000. We since then tightened our security to put a stop to it.

The past month we just noticed that a few illegal and unauthorized sellers hijacked our buybox and we've been trying to report them using whatever report pathway there is available (account health, report abuse, brandregistry) but all does not seem to help. We also did a test purchase and turns out it appears to be our own products. Our hunch might be right that they are getting inventory from the fraud orders conducted from our website.

Below are the Amazon.ca listings that are hijacked: They are merely store

• amazon.ca/dp/B0CCRLDB26
• amazon.ca/dp/B0BDDGLH6D
• amazon.ca/dp/B09B6XRX32

May I know what are other pathways we can take in order to take these guys down? Our argument is that since they are using our ASIN and are effectively using our copyrighted images they are infringing on our rights.

Are there any MODs here that can help us with this issue? We would appreciate it greatly! Thank you!

One of the listings (that we have an offer on, but aren't the brand owner) has been hijacked overnight by another brand. We reached out to Seller Support however have been going in circles with them, as they are reaching out to a new brand (who supposedly hijacked the listing) to see if the listing can be reverted to the original Brand. Huh!?

Here is the seller Support Case Id: 16026082541

Hoping one of the mods can help us. @Seller_guPeMXBrBxqyU @Seller_nS0jcFQNDLG3e

Thank you!