Product documents program now available for Brand owners
Brand owners can now upload product documents like installation manuals, compatibility guides, and troubleshooting guides so that they will be available to customers on the product detail pages. Customers will benefit from this content pre-purchase to make shopping decisions and post purchase to make the most of the products that they buy.
Brands can reduce customer service calls and product returns, and increase customer satisfaction via this program that is free and open to all brand owners.
If you are a brand owner, visit Manage Product Documents today to get started.
Here is a link to related help page:
https://sellercentral.amazon.com/gp/help/help.html?itemID=GZJNHR2M4GDNM3Q3&
Product documents program now available for Brand owners
Brand owners can now upload product documents like installation manuals, compatibility guides, and troubleshooting guides so that they will be available to customers on the product detail pages. Customers will benefit from this content pre-purchase to make shopping decisions and post purchase to make the most of the products that they buy.
Brands can reduce customer service calls and product returns, and increase customer satisfaction via this program that is free and open to all brand owners.
If you are a brand owner, visit Manage Product Documents today to get started.
Here is a link to related help page:
https://sellercentral.amazon.com/gp/help/help.html?itemID=GZJNHR2M4GDNM3Q3&
38 replies
Seller_1A4H9CAXRleCa
This is really welcome news! Earlier you needed to jump hoops with business program to get this.
So where exactly are the documents shown on the detail page? Anyone have an example?
Seller_kh9QqG1upcG3B
Just up loaded my certificates right away !
But how long will it take to pass the review ? Now the status is “not published”
Thanks !
Seller_PmLO7Ym6FvsF5
Hi,
Im trying to upload a PDF file and getting this error,
“We could not verify that this document is secure.”
Tried already a few different PDF’s files,
Any solutions?
Seller_haZKxm0GsTz47
I’ve got some questions:
- The installation files we have include information pertaining to the brand (website, address, and phone number). Should we remove that information or can we leave that information there?
- Is there a list of specifications we must follow?
- If there’s a rules guide as to what is and what isn’t allowed, can we please get a link to it?
Seller_de4eyx29dSI7i
Well intended. Probably useful to some products. High risk of being abused by black hat players.
Just my 2 cents …
SEAmod
Thank you to those of you who posted questions. Ale and I are working to provide answers for you.
Susan
Ale_Amazon
Hello all!
Please see below for answers to the most recent questions posted in the thread.
1) Do we have an example of what the PDP page looks like with the added Product Documents?
A/ Please see below for an example of how it would look in a detail page(Mobile App).
2) We uploaded "certificates" and the status is "not published" - how long will it take to pass review and become published?
A/ Once submitted, your content may take seven business days to be reviewed for adherence to below mentioned Amazon guidelines for product documents. It may take longer during peak times. Documents that do not adhere to these guidelines will be rejected.
Once approved, it can take up to seven business days to publish on the detail page of the ASINs to which it applies. If the document status is “Not approved,” view the rejection reasons by clicking Edit for a specific document and make the changes.
3) I’m trying to upload a PDF and I’m getting an error - “We could not verify that this document is secure.” What is the solution?
A/ Approved types of documents can be found in the following help page under “Document Guidelines”:
https://sellercentral.amazon.com/gp/help/help.html?itemID=GZJNHR2M4GDNM3Q3&
4) The installation files we have include information pertaining to the brand (website, address, and phone number). Should we remove that information or can we leave that information there?
Is there a list of specifications we must follow?
If there’s a rules guide as to what is and what isn’t allowed, can we please get a link to it?
A/ You can find all the guidelines regarding this new feature in the help page below under “Document Guidelines”:
https://sellercentral.amazon.com/gp/help/help.html?itemID=GZJNHR2M4GDNM3Q3&
We’ll continue monitoring the thread to answer additional questions.
Thanks,
Ale
Seller_YSHBmENU9rtvE
Nice! We have been waiting for this, our products are technical and this will help tremendously 
