Product Theft Levels are Putting Me Out of Business
My shipment THEFT levels at Amazon have reached new heights.
FBA18TYKV7BX is my 20th shipment to have suffered losses in 36 months, totaling at least 1059 units LOST/STOLEN, of which 10 shipments and over 700 units were stolen in the last 10 months alone.
It also takes 8-10 weeks to just receive product, this before I can address the theft and that is a 2-4 week process in of itself. So, I am looking at 2 1/2 to 3 months to get my product into inventory. That which doesn't get stolen, that is. This is just simply unbelievable.
Its getting worse as time progresses. What product eventually gets through is used for back orders, my PDP bounces back-n-forth on a daily basis from shipments taking up to 3 weeks, "1 or 5 left in stock" before quickly becoming "Currently Unavailable", or Unsearchable altogether. This has now become the cycle I am tied into and it is literally killing my business.
Of my last 2 shipments of 150 units each, 152 are missing/lost/stolen, its mind-boggling! As a result, I have ZERO inventory. I have 2 shipment totaling 500 unit en route as I write, but based on current experience, it will take 8-10 weeks before they are received and there is no guarantee that the quantity that makes it through will keep my PDP up for more than a week... and then the cycle starts again
There is an obvious pattern here. I continually reach out to support and get none. My tickets are either ignored entirely, responded with script generated responses that have absolutely nothing with my issue and concern. If I ever get the option to phone someone, I am either hung up on, transferred into oblivion, or told any number of stories about someone calling me back - who never, ever does.
The simple fact of the matter is it's self-evident that what is happening is bordering on criminal activity. This activity is apparently going on unchecked at Amazon facilities and transcends any internal policies by breaking the law
I AM DESPERATE - I NEED TO SPEAK TO SOMEONE IN AUTHORITY.
2022
01. 03/15/22 - FBA16MGPZ5N5 - 201 units of 300 stolen/lost
2023
02. 03/30/23 - FBA176QZN2ZF - 116 units of 150 stolen/lost
03. 04/20/22 - FBA172MNLNX6 - Unknown units stolen/lost
04. 07/03/23 - FBA178MQRWF1 - 8 units of 150 stolen/lost
05. 08/01/23 - FBA17B0QWTBM - 1 units of 150 stolen/lost
06. 08/23/23 - FBA17C0Y2ZKS - 13 units of 150 stolen/lost
07. 09/18/23 - FBA17D9YL9M7 - 40 units of 150 stolen/lost
08. 10/10/23 - FBA17FTYRX3D - 39 units of 150 stolen/lost
2024
09. 06/11/23 - FBA17HW137NB - 5 units of 150 stolen/lost
10. 03/04/24 - FBA17S6TWT9W - 2 units of 150 stolen/lost
11. 04/02/24 - FBA17WGT1LPK - 119 units of 150 stolen/lost
12. 04/24/24 - FBA17YSWDQDK - 25 units of 150 stolen/lost
13. 06/24/24 - FBA184PT7F93 - 103 units of 150 stolen/lost
14. 08/19/24 - FBA18BCWB1XH - 120 units of 150 stolen/lost
15. 09/12/24 - FBA18DSTW3YD - 8 units of 150 stolen/lost
16. 10/09/24 - FBA18HBF8PCS - 23 units of 150 stolen/lost
17. 11/04/24 - FBA18KPXZ5W4 - 92 units of 150 stolen/lost
18. 12/05/24 - FBA18N0MK59Q - 78 units of 150 stolen/lost
2025
19. 01/22/25 - FBA18T5BX149 - 2 units of 70 stolen/lost
20. 02/10/25 - FBA18TYKV7BX - 56 units of 150 stolen/lost
21. 02/12/25 - FBA18V2FSMNX - 96 units of 150 stolen/lost
13 replies
Seller_kZvm6BR3doXxX
do some statistical analysis and determine how many tracking devices you would need to figure out where the heck they are going?
Seller_Cj0YVd3OW8LRJ
post.sadly this is a HUGE PROBLEM and it got worse around 2021 when Amazon took away the power of sending refunds from sellers once the items are received and inspected. As such, bad actors have been having a field day with getting refunds before us sellers even receive the returns. The SAFE T CLAIM option is basically a waste of time too. No matter how much proof you show, they will deny 90% or more of all theft claims. Hopefully Amazon puts a stop to it but there are many sellers dealing with massive losses in thefts as well. Sorry you are having to deal with it too. We report all buyers who commit theft or fraud but nothing has improved. Only getting worse actually. Stay positive & hopefully something will change in our favor one day.
Seller_sUCPPgZ4lnYXh
You are not the first and won't be the last. I have mine inventory missing as well. It strange at first the item when to defective and the back to sell-able but at the end there are no news or update or reimbursement at all. WORST of all
