My Amazon Seller Account has been disabled
Hello. I have been selling on Amazon for 2 years. At the end of July, my account was suspended due to 3 ASIN invoice requests. I passed this verification and was able to open my Amazon account. Then, ten days after my Amazon seller account was opened, my account was suspended again. They requested the invoice for the product I bought a year and a half ago and last sold a year ago, and stated that they suspended my account due to their fake product policy. I sent the invoice of the product they wanted from me to Amazon, but this time they did not accept my invoice because the invoice for the product was older than 365 days. I have made many objections and phone calls since August 16, but my account has not been opened. I emphasized that my product is original and that I bought it from Amazon TR. I sent my invoice to almost every objection and explained the situation. I explained that since I made the purchase a year and a half ago, it was not possible for my invoice to be issued within 365 days. There was only one purchase of the product, and that purchase was dated at that time. That's why my account is still suspended. How can I open my account? How can I fix this situation and explain myself?
0 replies
Seller_nRFmxiQg4EGrw
They requested the invoice for the product I bought a year and a half ago and last sold a year ago,
they did not accept my invoice because the invoice for the product was older than 365 days.
@SEAmodcan you pass along to the right team that it's absurd to require an invoice within 365 days for a complaint on something sold over a year ago? This is not the first poster to have this problem, and there seems to be no way out, even if the invoice is otherwise perfectly valid.
Seller_g2g0Vzt3Z9TXP
@Jameson_AmazonIs there any chance you can help?
Emet_Amazon
Hello @Seller_g2g0Vzt3Z9TXP,
Thank you for posting your concerns with your situation.
I have passed your situation the the appropriate teams for further review. Although it is our policy to ensure sourcing documentation is within 365-days, I am requesting they review the situation to confirm if there's anything else we can do in this particular situation. I will continue to monitor the request for any updates, once I have additional information I can follow up here with you on their decision. Based on the current situation, I am not sure if they will provide a performance notification but you may want to monitor your notices and emails as well.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_g2g0Vzt3Z9TXP,
Thank you for following up on this.
I have received an update from the review teams involved advising that they are unable to accept the provided documentation as it does not meet the mentioned requirements. The path to provide what information you can is still available, but invoices meeting our requirements would be required at this time.
Although this is not the update you were hoping for, I wanted to be transparent with their decision on this once I had the information.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
