I have been trying to appeal this ruling from Amazon. I have been selling for years and have listed new items from my wholesalers as generic. I have not got a real explanation on the infraction and have not been able to get anyone on the phone to explain in detail. I sent over licenses and invoice that give me the right to sell items. We’re a family business and the licenses is under the family name. I need help or guidance solving this issue.

Dear the greek_spot,

We received your submission but do not have enough information to reactivate your account. Since you are unable to provide sufficient and required information in the explanation submitted, we decided that you may no longer sell on Amazon.

Has your account been deactivated in error?

If you believe there has been an error, please submit an explanation by clicking the “Submit new information” button on the banner at the top of the Account Health page in Seller Central:

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

Your explanation should include greater detail on the following information:

-- How your account has not violated the Intellectual Property policy.

-- Evidence that shows your account complies with our Intellectual Property policy.

What happens if I do not send a sufficient explanation?

If we do not receive an explanation, or we confirm your account has violated the Intellectual Property policy, your account will remain deactivated.

We’re here to help.

If you have questions about these policies or the information above, please contact us:

https://sellercentral.amazon.com/cu/contact-us

You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

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