Brand Lockout: Entire Handmade Jewelry Store Stuck in Electronics GL Path"
have a severe backend contribution lockout. My entire handmade jewelry catalog has been miscategorized by a system bot into the Electronics GL path. My manual edits and Excel templates are being blocked and rejected by the system with a permission error.
I've tried to manually change categories but it doesn't accept them.
My handmade jewelry is in the electronics department on Amazon but on my end the category is hand made and in the appropriate category. I've updated all of my titles, bullets and categories.
I haven't had a sale since mid June which is NOT normal. Views are low.
Is anyone else experiencing this?
Can an Amazon rep please help me?
Brand Lockout: Entire Handmade Jewelry Store Stuck in Electronics GL Path"
have a severe backend contribution lockout. My entire handmade jewelry catalog has been miscategorized by a system bot into the Electronics GL path. My manual edits and Excel templates are being blocked and rejected by the system with a permission error.
I've tried to manually change categories but it doesn't accept them.
My handmade jewelry is in the electronics department on Amazon but on my end the category is hand made and in the appropriate category. I've updated all of my titles, bullets and categories.
I haven't had a sale since mid June which is NOT normal. Views are low.
Is anyone else experiencing this?
Can an Amazon rep please help me?
1 reply
Yujiro_Amazon
Hello @Seller_cifxYVzUarjhP,
Thank you for reaching out. That sounds like a frustrating situation, especially with no sales since mid-June. To look into this, could you share a case ID and one or two of the affected ASINs? If you haven't opened a case yet, go to Help > Get Support in Seller Central and describe the miscategorization issue. Share the case ID here once you have it and we can review further.
Best regards,
Yujiro
