ITS SOO CRAZYYY AND ANNOYIING !!!
A BUYER OPENED A TO Z CLAIM THAT HE DID NOT RECEIVE HIS ORDER ( WHICH IS A LIE)
SO WE APPEALED BY ( THE USUAL ) GIVING THE TRACKING LINK , TRACKING NUMBER , CARRIER NAME, AND PROOF OF DELIVERY SIGNED BY THE BUYER HIMSELF .
THE ORDER ESTIMATED DELIVERY TIME WAS JUNE 12 BUT WE DELIVERED ON JUNE 6 ( 6 DAYS BEFORE THE TIME )!!!!
AND ALL THE PROOF ABOVE HAS THIS DATE!!!
WE LOST THIS CLAIM 9 TIMESS !! 9 TIMESS ALREADYY AND NOW THE 9TH TIME THEY GAVE US A REASON THAT T WAS DELIVERED LATE !! HOW HOWW THEY FIGURED THAT OUT !!
WHERE DOES IT SAY LATE IF THE SIGNED PROOF OF DELIVERY AND THE GLS SITE AND TRACKING ALLL SAY JUNE 6
HOW THIS WORK !!!! ITS JUST WASTE OF TIME AND MONEYYY FOR NO REASONN!!!
WE WORK WORK JUST TO MAKE THE BUYER HAPPY BY STEALING AND THEY DO NOT CARE!!!
0 replies
Seller_KuGY1lePdeb5c
Lo cierto es que es sumamente difícil ganar una reclamación de la A a la Z. Conozco un caso parecido, en el que el cliente admitió poseer el producto comprado pero que quería el reembolso (el muy sinvergüenza) y finalmente Amazon le hizo el reembolso completo.
Estamos expuestos a que los clientes nos estafen, ya que para Amazon el cliente SIEMPRE lleva la razón, lo cual me parece bien, pero lleva siempre la razón hasta que deja de llevarla y ahí debería de defender al vendedor.
Espero le den solución, un saludo.
Seller_KMzPzxoNaNm7y
usually someone on amazon check these, who can help, its appealed 12 times now and the same issue , to be honest its about understanding the reason behind it not about the money anymore just need to know the answer why they are not accepting the appeal
Jona_Amazon
Hi @Seller_KMzPzxoNaNm7y,
I'm Jona from Amazon.
To be able to revise your case, could you share the Order ID with me which is related to the claim?
Thanks!
Jona
