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ITS SOO CRAZYYY AND ANNOYIING !!!
A BUYER OPENED A TO Z CLAIM THAT HE DID NOT RECEIVE HIS ORDER ( WHICH IS A LIE)
SO WE APPEALED BY ( THE USUAL ) GIVING THE TRACKING LINK , TRACKING NUMBER , CARRIER NAME, AND PROOF OF DELIVERY SIGNED BY THE BUYER HIMSELF .
THE ORDER ESTIMATED DELIVERY TIME WAS JUNE 12 BUT WE DELIVERED ON JUNE 6 ( 6 DAYS BEFORE THE TIME )!!!!
AND ALL THE PROOF ABOVE HAS THIS DATE!!!
WE LOST THIS CLAIM 9 TIMESS !! 9 TIMESS ALREADYY AND NOW THE 9TH TIME THEY GAVE US A REASON THAT T WAS DELIVERED LATE !! HOW HOWW THEY FIGURED THAT OUT !!
WHERE DOES IT SAY LATE IF THE SIGNED PROOF OF DELIVERY AND THE GLS SITE AND TRACKING ALLL SAY JUNE 6
HOW THIS WORK !!!! ITS JUST WASTE OF TIME AND MONEYYY FOR NO REASONN!!!
WE WORK WORK JUST TO MAKE THE BUYER HAPPY BY STEALING AND THEY DO NOT CARE!!!
18 replies
Seller_KuGY1lePdeb5c
Lo cierto es que es sumamente difícil ganar una reclamación de la A a la Z. Conozco un caso parecido, en el que el cliente admitió poseer el producto comprado pero que quería el reembolso (el muy sinvergüenza) y finalmente Amazon le hizo el reembolso completo.
Estamos expuestos a que los clientes nos estafen, ya que para Amazon el cliente SIEMPRE lleva la razón, lo cual me parece bien, pero lleva siempre la razón hasta que deja de llevarla y ahí debería de defender al vendedor.
Espero le den solución, un saludo.
Seller_KMzPzxoNaNm7y
usually someone on amazon check these, who can help, its appealed 12 times now and the same issue , to be honest its about understanding the reason behind it not about the money anymore just need to know the answer why they are not accepting the appeal
Jona_Amazon
Hi @Seller_KMzPzxoNaNm7y,
I'm Jona from Amazon.
To be able to revise your case, could you share the Order ID with me which is related to the claim?
Thanks!
Jona
Seller_KMzPzxoNaNm7y
Order ID: 408-9466945-6099517
please do , will be waiting your reply .
thank you
Jona_Amazon
Hi @Seller_KMzPzxoNaNm7y,
thanks for sharing the Order ID.
The issue I see is that in the proof of delivery, the signature was done by a different person than the buyer, which might have been the reason why your appeals were denied in the past. In any case, I will forward your case to the AtoZ Team for a second revision and will let you know as soon as I hear back from them.
Best,
Jona
Seller_KMzPzxoNaNm7y
thank you for reply. understood for the different name on the proof of delivery, but it always happen that someone in the same address will open the door from their family ( for example ) , as they added their tax number on it with their signature.
Seller_KMzPzxoNaNm7y
we double checked, and the signed proof of delivery with the tax number is in the same exact address that the buyer provided
Seller_KMzPzxoNaNm7y
I have 3 orders now with the same issue ! one order alone is 202.5 euros . with all the proof needed but amazon is not giving me the money back !
Seller_KMzPzxoNaNm7y
Hello,We have reviewed the buyer’s claim and the information you provided for order 408-9466945-6099517.Although we understand your position, we stand by our decision. Thank you.-Amazon
just received this email again . so if I just buy from amazon now and let my wife open the door for the delivery I can claim the item for free ?? I do not understand
Jona_Amazon
Hi @Seller_KMzPzxoNaNm7y,
as you have mentioned already, the claim decision could not be revoked, however, it was unrelated to the name of the signature to my understanding.
As you have said that you have 3 orders with similar issues: was the tracking information provided in time in those cases?
If you want, you can share the Order IDs with me and I can have a look at those claims as well.
Best,
Jona
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