Account deactivated for multiple account policy
hi everyone I need help for this I literal dont know what to do I try to appeal couple times and denied, I already have products on the way in to amazon warehouse and my account is deactivated
We found that your current selling account is related to a different selling account named around this world and created in Nov 18 2022 that violated our Multiple Account policy
I buy jungle scout on that same date
does anyone can help me with this im loosing a lot of money
Account deactivated for multiple account policy
hi everyone I need help for this I literal dont know what to do I try to appeal couple times and denied, I already have products on the way in to amazon warehouse and my account is deactivated
We found that your current selling account is related to a different selling account named around this world and created in Nov 18 2022 that violated our Multiple Account policy
I buy jungle scout on that same date
does anyone can help me with this im loosing a lot of money
25 replies
Seller_aV1Bh32hE0KND
This is the outline for your appeal…
Your Appeal:
- Root Cause: Explain why or how your account was deactivated and linked to another Seller Account.
- Identify: Pinpoint or analyze what you have done to verify none of your information has been used in relation to another account and what you have done to correct it.
- Preventative: What steps or safety measures have you taken to ensure and prevent this issue from happening again?
Keep it as simple as possible; it does not need to be long, but include as much detail as possible, break it into 3 parts (Root, Identify, Prevent) and consider using bullet points for easy reading.
Supporting documents:
Every appeal needs to be submitted with supporting verification documents to prove identity;
- Gov ID or Passport
- Utility bill
- Business License (if applicable)
Then
- Make sure doc.s are in color, Jpeg, or png format (ETA - with jpegs; don’t scan)
- Name and address must match across all documents and match the name and address listed under your Account Info. (ETA - Legal Entity &; Business Address)
- If submitting a Gov ID, make sure to include a copy of the front and back - include the ID and utility bill together in 1 file and submit as a package, as opposed to submitting separate attachments.
- Any other documents or evidence that will strengthen your case. (optional)*
Review the following tutorials before you begin to draft your appeal:
Amazon’s Multiple Selling Accounts Policies
How to address Amazon’s Multiple Account Policy Violations
If you think this is the source and what caused your account to be related to “Around This World,” then you need to put that in your appeal and provide Amazon with as much info and evidence as possible about Jungle Scout so they can check.
Atlas_Amazon
Hello @roosters_kitchen
Atlas from Amazon! I understand you are experiencing issues with your account being deactivated.
So, first you want to establish exactly what your relationship to the “around the world” account. I understand that you purchased the account “jungle scout”, but this is not the account that we are needing to be addressed. Once you have identified the exact relationship with the other account, then you can proceed on addressing the issue.
If you own the account, then you will need to reactivate the original account as multiple accounts are only allowed as long as they are in good standing. If you do not own the account, then you will need to provide an explanation regarding the ways in which you guys are associated.
I would also keep in mind the questions provided by @Medic as it is a lot of information to keep in mind when approaching this issue. If you have any other questions or updates to share, please refer back here so we may continue to assist!
Your friend,
Atlas
Seller_bQpwJHQWqjXUw
-before I make the appeal, I was searching my email and that same date I hace email from different marketplace like JAPAN UK saying that my account was deactivate for credit card information (that I use the same one). I ignore it because I was not going to sale in that country’s. The United state market place was nit deactivated. I got 13 marketplace but I only going to be using United states.
Can that be a problem?
-I log in to my account on my friend computer to show him how amazon work.
I just trying to find the roots of my problem because I never create a second account. amazon make a video call with me to very my information on NOV 16 2022 and the next day I recibe the email for approve account. im new to this AMZ FBA.
Seller_TvaTXH61RRGLO
Activate your first account, you can, if you have a good reason.
On the other hand you are not going anywhere with Jungle Scout. Think about the apps for alternative road routes. They get busier than normal routes.
Seller_w3jvBCjvJydAd
Hello @roosters_kitchen,
Robin from Amazon here to assist.
I can see that your account was deactivated for our multiple accounts policy.
I see that you replied to @Dadustar stating you do not know what to do but did not respond to @Medic who provided you the exact information you need to fix the issue.
You opted for global registration which allows sellers to create selling accounts in multiple Amazon stores worldwide through one registration application. The accounts are linked together and use a single sign-on in Seller Central so that the you can log into the accounts with a single email address and password. Since you have one set of login credentials, you may believe you have only one account, but that is not always the case if you registered in more than one region.
To resolve your issue, you will want to login to each marketplace from the drop down in seller central and navigate to the performance notifications to see any outstanding issues. Once reactivated, you may then come back to the US store and request reactivation as well. Once reactivated you can go ahead and close any other marketplaces you do not wish to sell in by following the steps below:
To close an account, log into the account for the store that you want to close, and go to Settings > Account Info > Close account in Seller Central. Please note that you must close each regional account individually: North America, Europe, Japan, Singapore, Australia, UAE and Saudi Arabia.
Please let us know if you have and further questions. We look forward to assisting you.
Regards,
Robin
Seller_bQpwJHQWqjXUw
hello @Medic and @Robin_Amazon
what id did was submit all the information that uk marketplace was missing, amazon re activate my uk account, then I close it, when I close it y submit the appeal from my primary account United state and a couple minutes ago amazon reactivate my account finally.
I just need to close Australia and Japan that 2 account still deactivate, the only thing is that those 2 account cannot be close because they are deactivate, I will wait a couple day for amz activate.
thanks for all the help I now know who to ask when help is needed… THANKS
Account deactivated for multiple account policy
hi everyone I need help for this I literal dont know what to do I try to appeal couple times and denied, I already have products on the way in to amazon warehouse and my account is deactivated
We found that your current selling account is related to a different selling account named around this world and created in Nov 18 2022 that violated our Multiple Account policy
I buy jungle scout on that same date
does anyone can help me with this im loosing a lot of money
Account deactivated for multiple account policy
hi everyone I need help for this I literal dont know what to do I try to appeal couple times and denied, I already have products on the way in to amazon warehouse and my account is deactivated
We found that your current selling account is related to a different selling account named around this world and created in Nov 18 2022 that violated our Multiple Account policy
I buy jungle scout on that same date
does anyone can help me with this im loosing a lot of money
Account deactivated for multiple account policy
hi everyone I need help for this I literal dont know what to do I try to appeal couple times and denied, I already have products on the way in to amazon warehouse and my account is deactivated
We found that your current selling account is related to a different selling account named around this world and created in Nov 18 2022 that violated our Multiple Account policy
I buy jungle scout on that same date
does anyone can help me with this im loosing a lot of money
25 replies
25 replies
Seller_aV1Bh32hE0KND
This is the outline for your appeal…
Your Appeal:
- Root Cause: Explain why or how your account was deactivated and linked to another Seller Account.
- Identify: Pinpoint or analyze what you have done to verify none of your information has been used in relation to another account and what you have done to correct it.
- Preventative: What steps or safety measures have you taken to ensure and prevent this issue from happening again?
Keep it as simple as possible; it does not need to be long, but include as much detail as possible, break it into 3 parts (Root, Identify, Prevent) and consider using bullet points for easy reading.
Supporting documents:
Every appeal needs to be submitted with supporting verification documents to prove identity;
- Gov ID or Passport
- Utility bill
- Business License (if applicable)
Then
- Make sure doc.s are in color, Jpeg, or png format (ETA - with jpegs; don’t scan)
- Name and address must match across all documents and match the name and address listed under your Account Info. (ETA - Legal Entity &; Business Address)
- If submitting a Gov ID, make sure to include a copy of the front and back - include the ID and utility bill together in 1 file and submit as a package, as opposed to submitting separate attachments.
- Any other documents or evidence that will strengthen your case. (optional)*
Review the following tutorials before you begin to draft your appeal:
Amazon’s Multiple Selling Accounts Policies
How to address Amazon’s Multiple Account Policy Violations
If you think this is the source and what caused your account to be related to “Around This World,” then you need to put that in your appeal and provide Amazon with as much info and evidence as possible about Jungle Scout so they can check.
Atlas_Amazon
Hello @roosters_kitchen
Atlas from Amazon! I understand you are experiencing issues with your account being deactivated.
So, first you want to establish exactly what your relationship to the “around the world” account. I understand that you purchased the account “jungle scout”, but this is not the account that we are needing to be addressed. Once you have identified the exact relationship with the other account, then you can proceed on addressing the issue.
If you own the account, then you will need to reactivate the original account as multiple accounts are only allowed as long as they are in good standing. If you do not own the account, then you will need to provide an explanation regarding the ways in which you guys are associated.
I would also keep in mind the questions provided by @Medic as it is a lot of information to keep in mind when approaching this issue. If you have any other questions or updates to share, please refer back here so we may continue to assist!
Your friend,
Atlas
Seller_bQpwJHQWqjXUw
-before I make the appeal, I was searching my email and that same date I hace email from different marketplace like JAPAN UK saying that my account was deactivate for credit card information (that I use the same one). I ignore it because I was not going to sale in that country’s. The United state market place was nit deactivated. I got 13 marketplace but I only going to be using United states.
Can that be a problem?
-I log in to my account on my friend computer to show him how amazon work.
I just trying to find the roots of my problem because I never create a second account. amazon make a video call with me to very my information on NOV 16 2022 and the next day I recibe the email for approve account. im new to this AMZ FBA.
Seller_TvaTXH61RRGLO
Activate your first account, you can, if you have a good reason.
On the other hand you are not going anywhere with Jungle Scout. Think about the apps for alternative road routes. They get busier than normal routes.
Seller_w3jvBCjvJydAd
Hello @roosters_kitchen,
Robin from Amazon here to assist.
I can see that your account was deactivated for our multiple accounts policy.
I see that you replied to @Dadustar stating you do not know what to do but did not respond to @Medic who provided you the exact information you need to fix the issue.
You opted for global registration which allows sellers to create selling accounts in multiple Amazon stores worldwide through one registration application. The accounts are linked together and use a single sign-on in Seller Central so that the you can log into the accounts with a single email address and password. Since you have one set of login credentials, you may believe you have only one account, but that is not always the case if you registered in more than one region.
To resolve your issue, you will want to login to each marketplace from the drop down in seller central and navigate to the performance notifications to see any outstanding issues. Once reactivated, you may then come back to the US store and request reactivation as well. Once reactivated you can go ahead and close any other marketplaces you do not wish to sell in by following the steps below:
To close an account, log into the account for the store that you want to close, and go to Settings > Account Info > Close account in Seller Central. Please note that you must close each regional account individually: North America, Europe, Japan, Singapore, Australia, UAE and Saudi Arabia.
Please let us know if you have and further questions. We look forward to assisting you.
Regards,
Robin
Seller_bQpwJHQWqjXUw
hello @Medic and @Robin_Amazon
what id did was submit all the information that uk marketplace was missing, amazon re activate my uk account, then I close it, when I close it y submit the appeal from my primary account United state and a couple minutes ago amazon reactivate my account finally.
I just need to close Australia and Japan that 2 account still deactivate, the only thing is that those 2 account cannot be close because they are deactivate, I will wait a couple day for amz activate.
thanks for all the help I now know who to ask when help is needed… THANKS
Seller_aV1Bh32hE0KND
This is the outline for your appeal…
Your Appeal:
- Root Cause: Explain why or how your account was deactivated and linked to another Seller Account.
- Identify: Pinpoint or analyze what you have done to verify none of your information has been used in relation to another account and what you have done to correct it.
- Preventative: What steps or safety measures have you taken to ensure and prevent this issue from happening again?
Keep it as simple as possible; it does not need to be long, but include as much detail as possible, break it into 3 parts (Root, Identify, Prevent) and consider using bullet points for easy reading.
Supporting documents:
Every appeal needs to be submitted with supporting verification documents to prove identity;
- Gov ID or Passport
- Utility bill
- Business License (if applicable)
Then
- Make sure doc.s are in color, Jpeg, or png format (ETA - with jpegs; don’t scan)
- Name and address must match across all documents and match the name and address listed under your Account Info. (ETA - Legal Entity &; Business Address)
- If submitting a Gov ID, make sure to include a copy of the front and back - include the ID and utility bill together in 1 file and submit as a package, as opposed to submitting separate attachments.
- Any other documents or evidence that will strengthen your case. (optional)*
Review the following tutorials before you begin to draft your appeal:
Amazon’s Multiple Selling Accounts Policies
How to address Amazon’s Multiple Account Policy Violations
If you think this is the source and what caused your account to be related to “Around This World,” then you need to put that in your appeal and provide Amazon with as much info and evidence as possible about Jungle Scout so they can check.
Seller_aV1Bh32hE0KND
This is the outline for your appeal…
Your Appeal:
- Root Cause: Explain why or how your account was deactivated and linked to another Seller Account.
- Identify: Pinpoint or analyze what you have done to verify none of your information has been used in relation to another account and what you have done to correct it.
- Preventative: What steps or safety measures have you taken to ensure and prevent this issue from happening again?
Keep it as simple as possible; it does not need to be long, but include as much detail as possible, break it into 3 parts (Root, Identify, Prevent) and consider using bullet points for easy reading.
Supporting documents:
Every appeal needs to be submitted with supporting verification documents to prove identity;
- Gov ID or Passport
- Utility bill
- Business License (if applicable)
Then
- Make sure doc.s are in color, Jpeg, or png format (ETA - with jpegs; don’t scan)
- Name and address must match across all documents and match the name and address listed under your Account Info. (ETA - Legal Entity &; Business Address)
- If submitting a Gov ID, make sure to include a copy of the front and back - include the ID and utility bill together in 1 file and submit as a package, as opposed to submitting separate attachments.
- Any other documents or evidence that will strengthen your case. (optional)*
Review the following tutorials before you begin to draft your appeal:
Amazon’s Multiple Selling Accounts Policies
How to address Amazon’s Multiple Account Policy Violations
If you think this is the source and what caused your account to be related to “Around This World,” then you need to put that in your appeal and provide Amazon with as much info and evidence as possible about Jungle Scout so they can check.
Atlas_Amazon
Hello @roosters_kitchen
Atlas from Amazon! I understand you are experiencing issues with your account being deactivated.
So, first you want to establish exactly what your relationship to the “around the world” account. I understand that you purchased the account “jungle scout”, but this is not the account that we are needing to be addressed. Once you have identified the exact relationship with the other account, then you can proceed on addressing the issue.
If you own the account, then you will need to reactivate the original account as multiple accounts are only allowed as long as they are in good standing. If you do not own the account, then you will need to provide an explanation regarding the ways in which you guys are associated.
I would also keep in mind the questions provided by @Medic as it is a lot of information to keep in mind when approaching this issue. If you have any other questions or updates to share, please refer back here so we may continue to assist!
Your friend,
Atlas
Atlas_Amazon
Hello @roosters_kitchen
Atlas from Amazon! I understand you are experiencing issues with your account being deactivated.
So, first you want to establish exactly what your relationship to the “around the world” account. I understand that you purchased the account “jungle scout”, but this is not the account that we are needing to be addressed. Once you have identified the exact relationship with the other account, then you can proceed on addressing the issue.
If you own the account, then you will need to reactivate the original account as multiple accounts are only allowed as long as they are in good standing. If you do not own the account, then you will need to provide an explanation regarding the ways in which you guys are associated.
I would also keep in mind the questions provided by @Medic as it is a lot of information to keep in mind when approaching this issue. If you have any other questions or updates to share, please refer back here so we may continue to assist!
Your friend,
Atlas
Seller_bQpwJHQWqjXUw
-before I make the appeal, I was searching my email and that same date I hace email from different marketplace like JAPAN UK saying that my account was deactivate for credit card information (that I use the same one). I ignore it because I was not going to sale in that country’s. The United state market place was nit deactivated. I got 13 marketplace but I only going to be using United states.
Can that be a problem?
-I log in to my account on my friend computer to show him how amazon work.
I just trying to find the roots of my problem because I never create a second account. amazon make a video call with me to very my information on NOV 16 2022 and the next day I recibe the email for approve account. im new to this AMZ FBA.
Seller_bQpwJHQWqjXUw
-before I make the appeal, I was searching my email and that same date I hace email from different marketplace like JAPAN UK saying that my account was deactivate for credit card information (that I use the same one). I ignore it because I was not going to sale in that country’s. The United state market place was nit deactivated. I got 13 marketplace but I only going to be using United states.
Can that be a problem?
-I log in to my account on my friend computer to show him how amazon work.
I just trying to find the roots of my problem because I never create a second account. amazon make a video call with me to very my information on NOV 16 2022 and the next day I recibe the email for approve account. im new to this AMZ FBA.
Seller_TvaTXH61RRGLO
Activate your first account, you can, if you have a good reason.
On the other hand you are not going anywhere with Jungle Scout. Think about the apps for alternative road routes. They get busier than normal routes.
Seller_TvaTXH61RRGLO
Activate your first account, you can, if you have a good reason.
On the other hand you are not going anywhere with Jungle Scout. Think about the apps for alternative road routes. They get busier than normal routes.
Seller_w3jvBCjvJydAd
Hello @roosters_kitchen,
Robin from Amazon here to assist.
I can see that your account was deactivated for our multiple accounts policy.
I see that you replied to @Dadustar stating you do not know what to do but did not respond to @Medic who provided you the exact information you need to fix the issue.
You opted for global registration which allows sellers to create selling accounts in multiple Amazon stores worldwide through one registration application. The accounts are linked together and use a single sign-on in Seller Central so that the you can log into the accounts with a single email address and password. Since you have one set of login credentials, you may believe you have only one account, but that is not always the case if you registered in more than one region.
To resolve your issue, you will want to login to each marketplace from the drop down in seller central and navigate to the performance notifications to see any outstanding issues. Once reactivated, you may then come back to the US store and request reactivation as well. Once reactivated you can go ahead and close any other marketplaces you do not wish to sell in by following the steps below:
To close an account, log into the account for the store that you want to close, and go to Settings > Account Info > Close account in Seller Central. Please note that you must close each regional account individually: North America, Europe, Japan, Singapore, Australia, UAE and Saudi Arabia.
Please let us know if you have and further questions. We look forward to assisting you.
Regards,
Robin
Seller_w3jvBCjvJydAd
Hello @roosters_kitchen,
Robin from Amazon here to assist.
I can see that your account was deactivated for our multiple accounts policy.
I see that you replied to @Dadustar stating you do not know what to do but did not respond to @Medic who provided you the exact information you need to fix the issue.
You opted for global registration which allows sellers to create selling accounts in multiple Amazon stores worldwide through one registration application. The accounts are linked together and use a single sign-on in Seller Central so that the you can log into the accounts with a single email address and password. Since you have one set of login credentials, you may believe you have only one account, but that is not always the case if you registered in more than one region.
To resolve your issue, you will want to login to each marketplace from the drop down in seller central and navigate to the performance notifications to see any outstanding issues. Once reactivated, you may then come back to the US store and request reactivation as well. Once reactivated you can go ahead and close any other marketplaces you do not wish to sell in by following the steps below:
To close an account, log into the account for the store that you want to close, and go to Settings > Account Info > Close account in Seller Central. Please note that you must close each regional account individually: North America, Europe, Japan, Singapore, Australia, UAE and Saudi Arabia.
Please let us know if you have and further questions. We look forward to assisting you.
Regards,
Robin
Seller_bQpwJHQWqjXUw
hello @Medic and @Robin_Amazon
what id did was submit all the information that uk marketplace was missing, amazon re activate my uk account, then I close it, when I close it y submit the appeal from my primary account United state and a couple minutes ago amazon reactivate my account finally.
I just need to close Australia and Japan that 2 account still deactivate, the only thing is that those 2 account cannot be close because they are deactivate, I will wait a couple day for amz activate.
thanks for all the help I now know who to ask when help is needed… THANKS
Seller_bQpwJHQWqjXUw
hello @Medic and @Robin_Amazon
what id did was submit all the information that uk marketplace was missing, amazon re activate my uk account, then I close it, when I close it y submit the appeal from my primary account United state and a couple minutes ago amazon reactivate my account finally.
I just need to close Australia and Japan that 2 account still deactivate, the only thing is that those 2 account cannot be close because they are deactivate, I will wait a couple day for amz activate.
thanks for all the help I now know who to ask when help is needed… THANKS
