Account at risk of deactivation-URGENT
Hello,
I ship one of my products from my location, not from Amazon fullfillment centers. I put in all my tracking numbers and ship on time. It says my valid tracking rate is 33%, not sure how that is as I put all my tracking numbers back. And then says my delivery rate is 0%, not sure how that is as I ship all my orders on time. Please advise
3 replies
Seller_OvL8C4BJWiuS9
"I put in all my tracking numbers and ship on time"-do you ship from your location? Where are you putting the tracking numbers?
Seller_kIukTwdhvntAp
"not sure how that is as I put all my tracking numbers back."
When you say you put them 'all back' do you mean that you REENTERED the numbers after you got the notice from Amazon?
If you did that you caused a major problem because they all will then show a late shipment due to the 'update' made well after they were actually shipped!
Atlas_Amazon
Hello @Seller_OEBGgtfamsOU4
Thank you for the information provided regarding the recent issues you have observed with the tracking and your metrics. I do want to offer support to alleviate your concerns, but will require additional clarification. Would you be able to provide detail to how you go about entering your tracking information? Are you updating the information after the product has been in the shipping process or delivered? I would like to further review the situation, so could you provide specific order examples?
If you attempt to make any updates to the information after the order has been sent off, this could cause disruptions with the processing in the metric which could cause the issues you are seeing now. I would advise on reviewing your process for entering the information and ensuring that you are providing the corresponding tracking information to the proper order prior to the confirmation of the shipping.
I will encourage you to share more details regarding your current process so I can continue to provide support as needed.
Best,
Atlas
