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Seller_bmJi5GwnOoVsH

ABH Parma Debacle

Hello
I hope you are well.
I have my own line of a supplement on Amazon,
My Listing was “manually yanked” from amazon yesterday.
I was not given any reason when I called customer service, they informed me that Amazon needed some FDA and cGMP from my manufacturer.
I promptly provided those documents and received an email from amazon saying they are reviewing my case.

Last night at 1:30 am, I received an email from Amazon Product Safety Team stating that my listing has been taken off Amazon as ABH Pharma has a case against it for not having proper documentation from FDA. While I had received a quote from ABH Pharma, I never placed any orders with them I got quotes from 10 different pharmacies.

I am really confused about what I should do. My inventory shipped directly my pharmacy manufacturer to Amazon and they can verify that it was not ABH Pharma. I have also shared my invoice with amazon about the matter.

Does anyone have any suggestions?

Thanks!

545 views
65 replies
Tags:INR (item not received)
00
Reply
user profile
Seller_bmJi5GwnOoVsH

ABH Parma Debacle

Hello
I hope you are well.
I have my own line of a supplement on Amazon,
My Listing was “manually yanked” from amazon yesterday.
I was not given any reason when I called customer service, they informed me that Amazon needed some FDA and cGMP from my manufacturer.
I promptly provided those documents and received an email from amazon saying they are reviewing my case.

Last night at 1:30 am, I received an email from Amazon Product Safety Team stating that my listing has been taken off Amazon as ABH Pharma has a case against it for not having proper documentation from FDA. While I had received a quote from ABH Pharma, I never placed any orders with them I got quotes from 10 different pharmacies.

I am really confused about what I should do. My inventory shipped directly my pharmacy manufacturer to Amazon and they can verify that it was not ABH Pharma. I have also shared my invoice with amazon about the matter.

Does anyone have any suggestions?

Thanks!

Tags:INR (item not received)
00
545 views
65 replies
Reply
65 replies
user profile
Seller_bWjaiu7iC6ngK

This may be related to a large recall mentioned in another thread, which can affect their private labels which could explain your situation. I would check all the affected labels to see if yours overlaps

20
user profile
Seller_YICCARZsaPNtg

There is a nationwide recall, ABHpharma could source from the same place as your supplier, and their supplier may be the source of the recall, thus effecting you.

30
user profile
Seller_cjBwb6X1O3EGl
This post has been deleted
00
user profile
Seller_YICCARZsaPNtg
This post has been deleted
00
user profile
Seller_EPJQ1xQmX18hq

Sounds like what happened to toys last year. Amazon requested Child Safety Certificates. And when you sent in legitimate certificates and invoices directly from the manufacturer, Amazon still took down the listing. It was very stressful.

It feels like Amazon scrambles around and bans and restrict anything and everything. Then, Amazon tries to sort out the mess later on.

And while your sales stop, Amazon’s storage fees keep running.

90
user profile
Seller_bmJi5GwnOoVsH

Spoke with FDA, super helpful/
They know the list is not accurate and are working on fixing it
Hold tight ladies and gents

90
user profile
Seller_BctbQoy6kEcE1

THOUSANDS OF REFUNDS BECAUSE MY EMAIL WAS ON FDA RECALL MANUFACTURE MAILING LIST

I am very disappointed with the way amazon does business and treats sellers.

in 2017 I started to sell supplements on my brand from a trusted manufacture absolutely naturale USA in Florida . during that year I contacted ABH PHARMA to manufacture fish oil for us because absoulely naturals didn’t have the capability to manufacture fish oil at the moment. after contacting ABH PHARMA and receive samples of the FISH OIL I quickly suspect inferior product quality due to the poor packaging and labeling. I decide not to do any business with that company nor bring any products manufactured by them to market.

fast forward to yesterday January 31th 2020 , I understand amazon had send out mass emails to all our customer who purchase supplements from us informing them about the FDA RECALL that involves ABH NATURE’S PRODUCTS, INC, ABH PHARMA, INC., and STOCKNUTRA.COM, INC

This is like a nightmare to know that all our supplements are manufactured in Florida by Absolutely Naturale USA and i have proof for every single unit/order from the first batch in 2017 to our current batch in 2020. I never sold any other supplements manufactured by any other company.

Amazon should conduct proper investigations before putting thousands and millions of customer in panic and sending unaffected customers on a refund spree, disrupting our business operations…smh

I pray for the day amazon put proper protocols when dealing with cases like these. now im here watching my business that I built from January 1 2014 going down in shambles over a big mistake.

I hope amazon help us and investigate this properly because this is super critical to our business and customers trust.

00
user profile
Seller_eKF1L3i4LxO1i

Shouldn’t Amazon send customers an e-mail to let them know that they purchased an item that is now on an FDA recall list?

I’m sympathetic to your situations, but if your brands are incorrectly on the FDA list, then your problems are with the FDA.

As long as your brands are on the FDA list, I doubt that there is anything you can do to convince Amazon that they are okay. Maybe if you can get a letter directly from the FDA saying that your brand is on the list by mistake?

80
user profile
Seller_3N7yVnTXPzLkL

IMO Amazon has taken normal and prudent action for a product the FDA has recalled.

If your product is on the list, it is a recalled product.

I suspect you contact your lawyers since it is likely that any incorrect information provided to the FDA came from ABH Parma, and they may be responsible.

100
user profile
Seller_bmJi5GwnOoVsH

They have named companies,not supplements.
One company could source from my different manufactures.
So…
I called the attorney representing ABH yesterday, waiting for a call back

10
user profile
Seller_bmJi5GwnOoVsH

ABH Parma Debacle

Hello
I hope you are well.
I have my own line of a supplement on Amazon,
My Listing was “manually yanked” from amazon yesterday.
I was not given any reason when I called customer service, they informed me that Amazon needed some FDA and cGMP from my manufacturer.
I promptly provided those documents and received an email from amazon saying they are reviewing my case.

Last night at 1:30 am, I received an email from Amazon Product Safety Team stating that my listing has been taken off Amazon as ABH Pharma has a case against it for not having proper documentation from FDA. While I had received a quote from ABH Pharma, I never placed any orders with them I got quotes from 10 different pharmacies.

I am really confused about what I should do. My inventory shipped directly my pharmacy manufacturer to Amazon and they can verify that it was not ABH Pharma. I have also shared my invoice with amazon about the matter.

Does anyone have any suggestions?

Thanks!

545 views
65 replies
Tags:INR (item not received)
00
Reply
user profile
Seller_bmJi5GwnOoVsH

ABH Parma Debacle

Hello
I hope you are well.
I have my own line of a supplement on Amazon,
My Listing was “manually yanked” from amazon yesterday.
I was not given any reason when I called customer service, they informed me that Amazon needed some FDA and cGMP from my manufacturer.
I promptly provided those documents and received an email from amazon saying they are reviewing my case.

Last night at 1:30 am, I received an email from Amazon Product Safety Team stating that my listing has been taken off Amazon as ABH Pharma has a case against it for not having proper documentation from FDA. While I had received a quote from ABH Pharma, I never placed any orders with them I got quotes from 10 different pharmacies.

I am really confused about what I should do. My inventory shipped directly my pharmacy manufacturer to Amazon and they can verify that it was not ABH Pharma. I have also shared my invoice with amazon about the matter.

Does anyone have any suggestions?

Thanks!

Tags:INR (item not received)
00
545 views
65 replies
Reply
user profile

ABH Parma Debacle

by Seller_bmJi5GwnOoVsH

Hello
I hope you are well.
I have my own line of a supplement on Amazon,
My Listing was “manually yanked” from amazon yesterday.
I was not given any reason when I called customer service, they informed me that Amazon needed some FDA and cGMP from my manufacturer.
I promptly provided those documents and received an email from amazon saying they are reviewing my case.

Last night at 1:30 am, I received an email from Amazon Product Safety Team stating that my listing has been taken off Amazon as ABH Pharma has a case against it for not having proper documentation from FDA. While I had received a quote from ABH Pharma, I never placed any orders with them I got quotes from 10 different pharmacies.

I am really confused about what I should do. My inventory shipped directly my pharmacy manufacturer to Amazon and they can verify that it was not ABH Pharma. I have also shared my invoice with amazon about the matter.

Does anyone have any suggestions?

Thanks!

Tags:INR (item not received)
00
545 views
65 replies
Reply
65 replies
65 replies
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user profile
Seller_bWjaiu7iC6ngK

This may be related to a large recall mentioned in another thread, which can affect their private labels which could explain your situation. I would check all the affected labels to see if yours overlaps

20
user profile
Seller_YICCARZsaPNtg

There is a nationwide recall, ABHpharma could source from the same place as your supplier, and their supplier may be the source of the recall, thus effecting you.

30
user profile
Seller_cjBwb6X1O3EGl
This post has been deleted
00
user profile
Seller_YICCARZsaPNtg
This post has been deleted
00
user profile
Seller_EPJQ1xQmX18hq

Sounds like what happened to toys last year. Amazon requested Child Safety Certificates. And when you sent in legitimate certificates and invoices directly from the manufacturer, Amazon still took down the listing. It was very stressful.

It feels like Amazon scrambles around and bans and restrict anything and everything. Then, Amazon tries to sort out the mess later on.

And while your sales stop, Amazon’s storage fees keep running.

90
user profile
Seller_bmJi5GwnOoVsH

Spoke with FDA, super helpful/
They know the list is not accurate and are working on fixing it
Hold tight ladies and gents

90
user profile
Seller_BctbQoy6kEcE1

THOUSANDS OF REFUNDS BECAUSE MY EMAIL WAS ON FDA RECALL MANUFACTURE MAILING LIST

I am very disappointed with the way amazon does business and treats sellers.

in 2017 I started to sell supplements on my brand from a trusted manufacture absolutely naturale USA in Florida . during that year I contacted ABH PHARMA to manufacture fish oil for us because absoulely naturals didn’t have the capability to manufacture fish oil at the moment. after contacting ABH PHARMA and receive samples of the FISH OIL I quickly suspect inferior product quality due to the poor packaging and labeling. I decide not to do any business with that company nor bring any products manufactured by them to market.

fast forward to yesterday January 31th 2020 , I understand amazon had send out mass emails to all our customer who purchase supplements from us informing them about the FDA RECALL that involves ABH NATURE’S PRODUCTS, INC, ABH PHARMA, INC., and STOCKNUTRA.COM, INC

This is like a nightmare to know that all our supplements are manufactured in Florida by Absolutely Naturale USA and i have proof for every single unit/order from the first batch in 2017 to our current batch in 2020. I never sold any other supplements manufactured by any other company.

Amazon should conduct proper investigations before putting thousands and millions of customer in panic and sending unaffected customers on a refund spree, disrupting our business operations…smh

I pray for the day amazon put proper protocols when dealing with cases like these. now im here watching my business that I built from January 1 2014 going down in shambles over a big mistake.

I hope amazon help us and investigate this properly because this is super critical to our business and customers trust.

00
user profile
Seller_eKF1L3i4LxO1i

Shouldn’t Amazon send customers an e-mail to let them know that they purchased an item that is now on an FDA recall list?

I’m sympathetic to your situations, but if your brands are incorrectly on the FDA list, then your problems are with the FDA.

As long as your brands are on the FDA list, I doubt that there is anything you can do to convince Amazon that they are okay. Maybe if you can get a letter directly from the FDA saying that your brand is on the list by mistake?

80
user profile
Seller_3N7yVnTXPzLkL

IMO Amazon has taken normal and prudent action for a product the FDA has recalled.

If your product is on the list, it is a recalled product.

I suspect you contact your lawyers since it is likely that any incorrect information provided to the FDA came from ABH Parma, and they may be responsible.

100
user profile
Seller_bmJi5GwnOoVsH

They have named companies,not supplements.
One company could source from my different manufactures.
So…
I called the attorney representing ABH yesterday, waiting for a call back

10
user profile
Seller_bWjaiu7iC6ngK

This may be related to a large recall mentioned in another thread, which can affect their private labels which could explain your situation. I would check all the affected labels to see if yours overlaps

20
user profile
Seller_bWjaiu7iC6ngK

This may be related to a large recall mentioned in another thread, which can affect their private labels which could explain your situation. I would check all the affected labels to see if yours overlaps

20
Reply
user profile
Seller_YICCARZsaPNtg

There is a nationwide recall, ABHpharma could source from the same place as your supplier, and their supplier may be the source of the recall, thus effecting you.

30
user profile
Seller_YICCARZsaPNtg

There is a nationwide recall, ABHpharma could source from the same place as your supplier, and their supplier may be the source of the recall, thus effecting you.

30
Reply
user profile
Seller_cjBwb6X1O3EGl
This post has been deleted
00
user profile
Seller_cjBwb6X1O3EGl
This post has been deleted
00
Reply
user profile
Seller_YICCARZsaPNtg
This post has been deleted
00
user profile
Seller_YICCARZsaPNtg
This post has been deleted
00
Reply
user profile
Seller_EPJQ1xQmX18hq

Sounds like what happened to toys last year. Amazon requested Child Safety Certificates. And when you sent in legitimate certificates and invoices directly from the manufacturer, Amazon still took down the listing. It was very stressful.

It feels like Amazon scrambles around and bans and restrict anything and everything. Then, Amazon tries to sort out the mess later on.

And while your sales stop, Amazon’s storage fees keep running.

90
user profile
Seller_EPJQ1xQmX18hq

Sounds like what happened to toys last year. Amazon requested Child Safety Certificates. And when you sent in legitimate certificates and invoices directly from the manufacturer, Amazon still took down the listing. It was very stressful.

It feels like Amazon scrambles around and bans and restrict anything and everything. Then, Amazon tries to sort out the mess later on.

And while your sales stop, Amazon’s storage fees keep running.

90
Reply
user profile
Seller_bmJi5GwnOoVsH

Spoke with FDA, super helpful/
They know the list is not accurate and are working on fixing it
Hold tight ladies and gents

90
user profile
Seller_bmJi5GwnOoVsH

Spoke with FDA, super helpful/
They know the list is not accurate and are working on fixing it
Hold tight ladies and gents

90
Reply
user profile
Seller_BctbQoy6kEcE1

THOUSANDS OF REFUNDS BECAUSE MY EMAIL WAS ON FDA RECALL MANUFACTURE MAILING LIST

I am very disappointed with the way amazon does business and treats sellers.

in 2017 I started to sell supplements on my brand from a trusted manufacture absolutely naturale USA in Florida . during that year I contacted ABH PHARMA to manufacture fish oil for us because absoulely naturals didn’t have the capability to manufacture fish oil at the moment. after contacting ABH PHARMA and receive samples of the FISH OIL I quickly suspect inferior product quality due to the poor packaging and labeling. I decide not to do any business with that company nor bring any products manufactured by them to market.

fast forward to yesterday January 31th 2020 , I understand amazon had send out mass emails to all our customer who purchase supplements from us informing them about the FDA RECALL that involves ABH NATURE’S PRODUCTS, INC, ABH PHARMA, INC., and STOCKNUTRA.COM, INC

This is like a nightmare to know that all our supplements are manufactured in Florida by Absolutely Naturale USA and i have proof for every single unit/order from the first batch in 2017 to our current batch in 2020. I never sold any other supplements manufactured by any other company.

Amazon should conduct proper investigations before putting thousands and millions of customer in panic and sending unaffected customers on a refund spree, disrupting our business operations…smh

I pray for the day amazon put proper protocols when dealing with cases like these. now im here watching my business that I built from January 1 2014 going down in shambles over a big mistake.

I hope amazon help us and investigate this properly because this is super critical to our business and customers trust.

00
user profile
Seller_BctbQoy6kEcE1

THOUSANDS OF REFUNDS BECAUSE MY EMAIL WAS ON FDA RECALL MANUFACTURE MAILING LIST

I am very disappointed with the way amazon does business and treats sellers.

in 2017 I started to sell supplements on my brand from a trusted manufacture absolutely naturale USA in Florida . during that year I contacted ABH PHARMA to manufacture fish oil for us because absoulely naturals didn’t have the capability to manufacture fish oil at the moment. after contacting ABH PHARMA and receive samples of the FISH OIL I quickly suspect inferior product quality due to the poor packaging and labeling. I decide not to do any business with that company nor bring any products manufactured by them to market.

fast forward to yesterday January 31th 2020 , I understand amazon had send out mass emails to all our customer who purchase supplements from us informing them about the FDA RECALL that involves ABH NATURE’S PRODUCTS, INC, ABH PHARMA, INC., and STOCKNUTRA.COM, INC

This is like a nightmare to know that all our supplements are manufactured in Florida by Absolutely Naturale USA and i have proof for every single unit/order from the first batch in 2017 to our current batch in 2020. I never sold any other supplements manufactured by any other company.

Amazon should conduct proper investigations before putting thousands and millions of customer in panic and sending unaffected customers on a refund spree, disrupting our business operations…smh

I pray for the day amazon put proper protocols when dealing with cases like these. now im here watching my business that I built from January 1 2014 going down in shambles over a big mistake.

I hope amazon help us and investigate this properly because this is super critical to our business and customers trust.

00
Reply
user profile
Seller_eKF1L3i4LxO1i

Shouldn’t Amazon send customers an e-mail to let them know that they purchased an item that is now on an FDA recall list?

I’m sympathetic to your situations, but if your brands are incorrectly on the FDA list, then your problems are with the FDA.

As long as your brands are on the FDA list, I doubt that there is anything you can do to convince Amazon that they are okay. Maybe if you can get a letter directly from the FDA saying that your brand is on the list by mistake?

80
user profile
Seller_eKF1L3i4LxO1i

Shouldn’t Amazon send customers an e-mail to let them know that they purchased an item that is now on an FDA recall list?

I’m sympathetic to your situations, but if your brands are incorrectly on the FDA list, then your problems are with the FDA.

As long as your brands are on the FDA list, I doubt that there is anything you can do to convince Amazon that they are okay. Maybe if you can get a letter directly from the FDA saying that your brand is on the list by mistake?

80
Reply
user profile
Seller_3N7yVnTXPzLkL

IMO Amazon has taken normal and prudent action for a product the FDA has recalled.

If your product is on the list, it is a recalled product.

I suspect you contact your lawyers since it is likely that any incorrect information provided to the FDA came from ABH Parma, and they may be responsible.

100
user profile
Seller_3N7yVnTXPzLkL

IMO Amazon has taken normal and prudent action for a product the FDA has recalled.

If your product is on the list, it is a recalled product.

I suspect you contact your lawyers since it is likely that any incorrect information provided to the FDA came from ABH Parma, and they may be responsible.

100
Reply
user profile
Seller_bmJi5GwnOoVsH

They have named companies,not supplements.
One company could source from my different manufactures.
So…
I called the attorney representing ABH yesterday, waiting for a call back

10
user profile
Seller_bmJi5GwnOoVsH

They have named companies,not supplements.
One company could source from my different manufactures.
So…
I called the attorney representing ABH yesterday, waiting for a call back

10
Reply

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