Ungating in Q4/2025
Is anyone else dealing with Ungating issues? In the past few months it seems that Amazon's automated system isn't approving our invoices from our authorized distributor. In the past ungating was easy and straightforward. If we we had any issues we could create a hep ticket and have a represenative manually review our invoice. Now the customer service reps don't have any access to our Case ID to see the issues. We could use any advice and tips to resolve these issues.
Ungating in Q4/2025
Is anyone else dealing with Ungating issues? In the past few months it seems that Amazon's automated system isn't approving our invoices from our authorized distributor. In the past ungating was easy and straightforward. If we we had any issues we could create a hep ticket and have a represenative manually review our invoice. Now the customer service reps don't have any access to our Case ID to see the issues. We could use any advice and tips to resolve these issues.
2 replies
Topher_Amazon
Hi @Seller_zLo5Ef2Ld8wKE,
While you await anecdotes from others I just want to add that invoices are only part of the equation; for gated categories you would also need a letter of authorization from the brand itself to sell on the platform.
Regards,
Topher
Seller_2UkjhY9D9b6bj
We have a significant amount of trouble getting into manual review. When you receive an answer at 4AM EST that says "we were unable to verify your invoice with the distributor - do not modify invoices" You know that the system really isn't even reading, looking, or processing. We have resorted to adding our responses to the cases in foreign languages in hopes that the system will fail to understand what is being said. Our goal is to figure out the method to force the system to bypass automation and forward the documentation in front of an actual representative. As soon as we do this, we are approved as our sources and LOAs are valid and in good standing. The problem is bypassing this system.
@Topher_Amazonis giving you certain information that is not necessarily applicable to you, as there were plenty of situations we have where the requirements are Invoice "OR" LOA. Regardless, even with an LOA, the system consistently kicks back documentation and says that they could not verify it with the brand owner and if you submit at midnight, you will receive this response within minutes - thus proving that they are not actually reviewing anything any longer and its impossible to get this in front of an actual human that is capable of manual review
We used to have a file naming convention that instantly forced the document into manual review, but even this has stopped working. Our thoughts here is that Amazon has recently implemented a new policy that was in beta test and rolled it out ineffectively.
