MCF blocked
We were on "The View" and naively thought we could use Amazon MCF to fulfill orders. What a terrible experience. Because of the large influx of shipping fees, Amazon turned off our MCF account 5 days before the payment was due. Even though I paid the balance, AND they are holding $11000 of our money in "deferred payments", Amazon will not release Amazon MCF for 3 business days. Meanwhile we have 230 orders that are waiting to be processed and 230 unhappy customers. I guess this is the experience that is waiting for you if you use Buy with Prime and MCF.
I opened a case but the representative just kept spamming the 3 day policy to me and refused to escalate it to anyone else.
@Bryce_Amazon @Michelle_Amazon @KJ_Amazon Can anyone help here. We are about to get 230 orders refunded or charged back.
MCF blocked
We were on "The View" and naively thought we could use Amazon MCF to fulfill orders. What a terrible experience. Because of the large influx of shipping fees, Amazon turned off our MCF account 5 days before the payment was due. Even though I paid the balance, AND they are holding $11000 of our money in "deferred payments", Amazon will not release Amazon MCF for 3 business days. Meanwhile we have 230 orders that are waiting to be processed and 230 unhappy customers. I guess this is the experience that is waiting for you if you use Buy with Prime and MCF.
I opened a case but the representative just kept spamming the 3 day policy to me and refused to escalate it to anyone else.
@Bryce_Amazon @Michelle_Amazon @KJ_Amazon Can anyone help here. We are about to get 230 orders refunded or charged back.
5 replies
Seller_4zBzdtgCyS9EI
sounds about right..............
never depend on Amazon for anything. Always have a back up plan........
Seller_HRcJa1gdGHeov
Over promise and underperform, this is the Amazon way! They have not rolled out any service in the last 10 years that did what it was supposed to do.
Agree, this is the most transaction company that I have ever seen; for a $2 trillion dollar company it amazes me that they make short term monetary thinking.
Basic rule with Amazon: USE THEM AS LITTLE AS POSSIBLE to get done what you need to do. I get it that they still provide volume and you might need FBA for fulfillment, but where possible you need to avoid or stop using them (AWS, MCF, Advertising, ...)
Christine_Amazon
Hello @Seller_5lKwGUqJYEeym
I am Christine from Amazon Forums.
I just came across your post and I would like to know if you can share the case ID with our Seller Support team.
If you have not contacted them yet, I would like to invite you to reach them at the link below.
Regards,
Christine 🌸
