Stuck in Appeal Loop: Related Account (Shop Pro 2022) was DELETED by me, not sold.
Dear Amazon Forum Moderators,
I urgently need your help escalating my case, as I am stuck in an automated appeal loop and cannot get past the bot responses.
My account (AZIZSHOP2022) was deactivated due to the Multiple Account Policy. The system found a relationship with my old account "Shop Pro 2022".
Here is the truth:
I was the original and sole owner of "Shop Pro 2022". Due to my misunderstanding of the policies at the time, I permanently deleted/closed that account because I wanted to register using a different email address (which is now AZIZSHOP2022).
The Performance Team keeps sending me an automated message asking for a "Sales deed, purchase agreement, business transfer agreement, or contract termination."
I cannot provide these documents because I never sold or transferred the business to anyone. The account was simply deleted by me.
I have submitted my official ID and a signed declaration stating that I am the sole owner of both accounts and that the old account was closed, not sold. However, I keep receiving the exact same automated rejection asking for transfer documents that do not exist.
Could a moderator please look into my case and escalate it to an internal team so a human can review my signed declaration? I am trying to be fully compliant and only operate this single account (AZIZSHOP2022).
Thank you for your assistance.
Stuck in Appeal Loop: Related Account (Shop Pro 2022) was DELETED by me, not sold.
Dear Amazon Forum Moderators,
I urgently need your help escalating my case, as I am stuck in an automated appeal loop and cannot get past the bot responses.
My account (AZIZSHOP2022) was deactivated due to the Multiple Account Policy. The system found a relationship with my old account "Shop Pro 2022".
Here is the truth:
I was the original and sole owner of "Shop Pro 2022". Due to my misunderstanding of the policies at the time, I permanently deleted/closed that account because I wanted to register using a different email address (which is now AZIZSHOP2022).
The Performance Team keeps sending me an automated message asking for a "Sales deed, purchase agreement, business transfer agreement, or contract termination."
I cannot provide these documents because I never sold or transferred the business to anyone. The account was simply deleted by me.
I have submitted my official ID and a signed declaration stating that I am the sole owner of both accounts and that the old account was closed, not sold. However, I keep receiving the exact same automated rejection asking for transfer documents that do not exist.
Could a moderator please look into my case and escalate it to an internal team so a human can review my signed declaration? I am trying to be fully compliant and only operate this single account (AZIZSHOP2022).
Thank you for your assistance.
2 replies
Seller_kIukTwdhvntAp
You placed yourself in a tough spot because THEORETICALLY you are only permitted ONE Amazon account per lifetime. I say theoretically because I have seen a few posts over the years where sellers were able to get help creating a new account IF the old account was not suspended.
The FIRST (unwritten) RULE of the Forum if you want help from the MODS is this --
If you have opened any cases provide a number (even OLD ONES if necessary) so any MOD that happens to drop by can look it over to see if they can help -- and they WILL need it!.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.
BUT, it’s a weekend or holiday and all the MODS are off partying 😁😁 so even with a case number it may be some time next week before you hear back! Actually, they are short staffed (on purpose) on weekends and holidays because Amazon doesn’t think anything bad happens then!
Manny_Amazon
Hello @Seller_zYyDqweSEvTR9,
Thanks for posting here. Please share the case ID that is related to this request, and I will review to see what options exist for escalation.
Regards,
- Manny
