We are facing a significant issue with UPS losing our FBA (Fulfillment by Amazon) packages. All labels were generated by Amazon, but getting reimbursed has led to a dead end. Wondering if any other sellers have dealt with exact issue.

We have 18 FBA shipments, consisting of over 85 boxes, all of which have vanished. The cost of these goods is $20k. These shipments showed "in transit" for several weeks. We regularly checked the status to open investigations, but the dates were repeatedly revised and pushed back by Amazon. Then, all 18 shipments were "closed" on the exact same day, and not eligible for investigation.

Upon checking the tracking numbers, we found that UPS never had possession of the packages. When we opened claims, Amazon responded with, "Please provide a valid tracking ID for the shipment or a receipt indicating that the carrier had possession of this package."

Here’s the problem: we cannot provide receipts for proof of pickup. Our UPS driver scans the packages daily but cannot print a receipt or provide proof of pickup. No end-of-day report is available for FBA orders. We discovered that only UPS drop-off facilities provide receipts.

Any advice or guidance on how to move forward would be greatly appreciated.