Can anyone please explain why this is happening and how do I fix this? My promise delivery time extensions is only 2.2 days which means a normal transit of 1-2 days + 2.2 would mean a customer in Florida should get there order in 3-4 business days but its showing 7. I am shipping from Florida as well. Please if someone can explain why this is happening it would be greatly appreciated.

Can a mod please look into this A-Z claim? Order ID: 113-9018888-1211449 Product Amount: USD 363.00

A-Z claim received for this order Amazon refunded the customer right away and gave us one chance to appeal.

To address the claim, we promptly appealed and provided all necessary documentation, including the tracking details proving the package was delivered to the address provided by the customer, but still Amazon kept their original decision refunding the order to customer.

Here is the appeal what we submitted to Amazon:

Dear Amazon, This message is to appeal the recent A-to-Z Guarantee claim filed by the customer. We understand the customer's frustration regarding the incorrect delivery address. However, we believe the claim is unjustified for the following reasons:

Customer Provided Incorrect Address: The order was shipped to the address provided by the customer during the order placement process: .... BONAVENTURE DR, COLUMBUS, OH 43228.

No Notification of Incorrect Address: We were not notified by the customer that the provided address was incorrect until after the order was delivered then the customer tell us it was supposed to be delivered at ... Player Ct, Galloway CT..

Order Fulfilled as Directed: We fulfilled the order as per the provided shipping instructions, delivering the package to the specified address.

We believe that the customer is responsible for ensuring the accuracy of the shipping address provided during the order process.

We have attached the DELIVERY NOTIFICATION from UPS showing the address provided by the customer.

We kindly request you to reconsider the A-to-Z Guarantee claim and reverse the decision. We are committed to providing excellent customer service and fulfilling orders accurately. Thank you for your time and attention to this matter.

The customer was given a full refund after filing a false A to Z Claim. The customer ordered 4 panties(3 SMALL and 1 Large). We sent the customer 3 panties (2 SMALL and 1 LARGE) and we refunded the missing SMALL panty since we did not have it in stock. in addition, on the packing, we wrote a note and explain to them the reason why they received 3 panties instead of the 4 panties they ordered, and we also added to the note that the missing item was fully refunded. The customer messaged us that she only received 3 panties and that she wants the fourth item to be refunded. We replied telling her why she was sent 3 panties, we also told her the missing item was refunded in full. In addition, we sent her a screenshot of the order details and we highlighted the item that was fully refunded including the $40 amount that shows refunded on Amazon. The customer went ahead and file a A to Z Claim for the missing item, but they were given a full refund. The customer also requested to return one panty, which has not been returned yet, and despite all of that Amazon went ahead and give the customer a full refund. In Short, The customer is supposed to be refunded $40 for the missing panty which we already did, and not $200 which is the full price of the 4 PANTIES.

Here is the customer's comment when they filed a claim: Customer comments:

Customer comments: Is anything missing? Yes. What's missing? The package arrived but an item is missing. Reason Code: NOT_RECEIVED

However, Amazon went ahead and refund the customer ALL FOUR ITEMS, although the customer claimed not receiving ONLY ONE PANTY which again we have already refunded. So now the customer was given a full refund and never returned any of the 3 panties we sent them. We appealed the case and it was rejected for no reason.

Here is the order # 111-6731768-4653812