I got this message from amazon customer service. This is for a textbook that was delivered to the buyer January 29th which is 2 weeks past the return window. The buyer ordered by mistake--the wrong book for their class, wishes to return. I am not sure if the system has changed? I used to get return requests for items that were out of policy particularly at the end of the semester & haven't lately or is CS just giving buyer's bad advice? I have no idea how I would open a return request for a buyer & do not believe it is possible.

Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: 1506365582

Order number: 114-1429832-7230657

Return requested: No

Reason for contact: There is not an option to create a return request for the customer. It is advised to contact you to create a return/refund through Amazon on your end. Please update this order with a return label for the customer. Thank you.

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service"

Open Return Request (Redundant or Useful)

What is the point of an [open return request] asking for my actions when I am not able to do anything?

Amazon Auto-Authorizes the return regardless of what I want, pays the customer on first scan, and it leaves a button for me to press, and accidentally incur a double refund

Open returns requests are garbage since the amazon shoppers are so rude and do not answer messages anyways

So what is the point of this useless feature, not like we can fight this claim like we can on ebay.. and not like we can have a

[no return] policy either like on ebay.

sorry if it looks like I am ranting but what is this feature for? are we years old and have a "show and tell" event where we can brag about a useless button?

@Seller_nS0jcFQNDLG3e

I received a return where the customer requested a replacement. I have fulfilled the replacement order and received the original item back. However, the return request is still open. How do I close the open return request? I see the "Complete" option within the return with these available reasons: Partial Refund Issued, Item Not Returned, Return Request Cancelled, Duplicate Return Request. None of these reasons match the scenario so my question is: How do I complete the return request?