Account deactivated over intellectual property complaint
We received a complaint in error from the intellectual property owner and had our account deactivated after being told we had to acknowledge the complaint, it was for a total of 35 ASINs and halfway through it we heard back from the intellectual property owner and was told a full retraction was made and a letter stating the complaint was issued in error and that we as an authorized dealer were able to sell all their products, the account health is back to normal, we were told all issues were resolved but 48 hours later the account is still deactivated.
5 replies
Seller_NbYSGJ8Tehgbv
If your account health has been restored and you now have 0 violations, you should send an appeal or, somehow, try and reach seller support so they can tell you what channel to communicate with.
The associate you speak to will lie to you and say its just a matter of waiting and it will be automatically reinstated. Its not. They have to trigger the reinstatement once there are no account health issues. They just need to be notified.
Seller_E8mL3eW2WFX39
So we did an IP on a company that copied a bunch of our listings under our brand. Unfortunately, we apparently did it wrong and they ended up doing an IP against us, the brand owner! Long story short they cleared it up but it took about 3 days after it was all cleared for our account to be activated and another few days to get our buy boxes back. Hang in there.
Account deactivated over intellectual property complaint
We received a complaint in error from the intellectual property owner and had our account deactivated after being told we had to acknowledge the complaint, it was for a total of 35 ASINs and halfway through it we heard back from the intellectual property owner and was told a full retraction was made and a letter stating the complaint was issued in error and that we as an authorized dealer were able to sell all their products, the account health is back to normal, we were told all issues were resolved but 48 hours later the account is still deactivated.
Account deactivated over intellectual property complaint
We received a complaint in error from the intellectual property owner and had our account deactivated after being told we had to acknowledge the complaint, it was for a total of 35 ASINs and halfway through it we heard back from the intellectual property owner and was told a full retraction was made and a letter stating the complaint was issued in error and that we as an authorized dealer were able to sell all their products, the account health is back to normal, we were told all issues were resolved but 48 hours later the account is still deactivated.
5 replies
5 replies
Seller_NbYSGJ8Tehgbv
If your account health has been restored and you now have 0 violations, you should send an appeal or, somehow, try and reach seller support so they can tell you what channel to communicate with.
The associate you speak to will lie to you and say its just a matter of waiting and it will be automatically reinstated. Its not. They have to trigger the reinstatement once there are no account health issues. They just need to be notified.
Seller_E8mL3eW2WFX39
So we did an IP on a company that copied a bunch of our listings under our brand. Unfortunately, we apparently did it wrong and they ended up doing an IP against us, the brand owner! Long story short they cleared it up but it took about 3 days after it was all cleared for our account to be activated and another few days to get our buy boxes back. Hang in there.
Seller_NbYSGJ8Tehgbv
If your account health has been restored and you now have 0 violations, you should send an appeal or, somehow, try and reach seller support so they can tell you what channel to communicate with.
The associate you speak to will lie to you and say its just a matter of waiting and it will be automatically reinstated. Its not. They have to trigger the reinstatement once there are no account health issues. They just need to be notified.
Seller_NbYSGJ8Tehgbv
If your account health has been restored and you now have 0 violations, you should send an appeal or, somehow, try and reach seller support so they can tell you what channel to communicate with.
The associate you speak to will lie to you and say its just a matter of waiting and it will be automatically reinstated. Its not. They have to trigger the reinstatement once there are no account health issues. They just need to be notified.
Seller_E8mL3eW2WFX39
So we did an IP on a company that copied a bunch of our listings under our brand. Unfortunately, we apparently did it wrong and they ended up doing an IP against us, the brand owner! Long story short they cleared it up but it took about 3 days after it was all cleared for our account to be activated and another few days to get our buy boxes back. Hang in there.
Seller_E8mL3eW2WFX39
So we did an IP on a company that copied a bunch of our listings under our brand. Unfortunately, we apparently did it wrong and they ended up doing an IP against us, the brand owner! Long story short they cleared it up but it took about 3 days after it was all cleared for our account to be activated and another few days to get our buy boxes back. Hang in there.
