Manage returns more easily with new dashboard
We’ve introduced the Returns and Recovery: Insights and Opportunities dashboard for all sellers, so you can get clearer insights into your returns and inventory recovery.
With this new dashboard, you can view return insights and recommended actions in one central location, regardless of channel.
The dashboard offers you the following:
- ASIN-level insights: View detailed return metrics and trends, including top return reasons and recommended actions to help reduce return rates.
- Performance metrics: Track trends over time and monitor critical review rates.
- Recovery insights: If you’re enrolled in Grade and Resell, you can review recovery metrics such as net recovery, sold units, and total sales of graded items.
- Resource center: Manage reports, act on customer feedback, and track returned items to recover value efficiently.
- Settings: Manage returns and recovery settings for both FBA and Fulfilled by Merchant products.
For more information, go to Returns & Recovery: Insights and Opportunities.
Manage returns more easily with new dashboard
We’ve introduced the Returns and Recovery: Insights and Opportunities dashboard for all sellers, so you can get clearer insights into your returns and inventory recovery.
With this new dashboard, you can view return insights and recommended actions in one central location, regardless of channel.
The dashboard offers you the following:
- ASIN-level insights: View detailed return metrics and trends, including top return reasons and recommended actions to help reduce return rates.
- Performance metrics: Track trends over time and monitor critical review rates.
- Recovery insights: If you’re enrolled in Grade and Resell, you can review recovery metrics such as net recovery, sold units, and total sales of graded items.
- Resource center: Manage reports, act on customer feedback, and track returned items to recover value efficiently.
- Settings: Manage returns and recovery settings for both FBA and Fulfilled by Merchant products.
For more information, go to Returns & Recovery: Insights and Opportunities.
3 replies
Seller_OvL8C4BJWiuS9
Pardon me, but when is Amazon going to realize that 85% of return reasons are lies to get free shipping for the return itself? The one and only way to know the real reason is to inspect upon return and let the seller determine the best course of action.
Amazon should start asking for proof before a return is authorized. Sellers have to prove their argument, so should buyers.
Customer feedback is also skewed against the seller, again, lies.
Seller_r9wMm8LrE5iKj
Malarky. These "insights and metrics" are simply reminding us that Amazon encourages buyers to LIE to avoid paying return shipping, then prompts sellers to "fix" the issues which don't exist in the first place.
Every "feature" you present to us that simply reinforces how much you hate us has the opposite of the intend effect (assuming you aren't simply sadists, which we can't rule out).
