lost buy box eligibility on whole account? account metrics perfect. Amazon mods, kindly help.
Hi,
We have lost BBE on the whole account, all the listings, with no ASIN being eligible for it?
-We hold a professional seller account
-We have a great performance metrics consistently for the past 10 - 12 years!
-There is no ODR defect, no late shipment, no cancellation, no bad review - our account health is fine
-There is nothing bad in customer's voice
ALL OUR ASINS SHOW AS BEING INELIGIBLE FOR BUY BOX? It is very sad and difficult for a seller to make much sales under this situation.
Amazon mods, please check whether it is a technical glitch. We would request you to please help us out here and all the sincere sellers who try to make a living by selling on amazon.
Thank you,
ns
@Cade_Amazon @SEAmod
@Danny_Amazon @Quincy_Amazon. @Rose_Amazon
@Tatiana_Amazon @LeviDylan_Amazon @TaylorR_Amazon
@Glenn_Amazon @Cooper_Amazon @Blake_Amazon
6 replies
Seller_ZbcEBv3JYIZDb
Our seller support case id is : 17350842451
Our account health is great. However, all our Buy Boxes have been withdrawn. PLease help as there is no sales. Could it be a technical glitch or bot. Please have the account reviewed at back end.
thanks a ton in advance,
ns
@Cade_Amazon @SEAmod
@Danny_Amazon @Quincy_Amazon. @Rose_Amazon
@Tatiana_Amazon @LeviDylan_Amazon @TaylorR_Amazon
@Glenn_Amazon @Cooper_Amazon @Blake_Amazon
Josh_Amazon
Hello @Seller_ZbcEBv3JYIZDb,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand the situation you are experiencing with your Buy Box situation. Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
