Customer rightfully is owed a REFUND! Amazon REFUSES to make it right!
So I have a customer who bought some merchandise from me a while ago before I was deactivated on Amazon. As per my records I see that our warehouse did not send them the appropriate amount. So they sent me a letter in the mail, which I was surprised to see as once my account got deactivated I gave up on answering any messages on the platform. Customer is demanding a refund, which they rightfully own. I tried setting a refund up for the customer but the system does not allow me to. I can't even send a message to the buyer on the platform or any support messages. I am blocked from doing anything about this issue.
Wrongfully deactivated, given up on Amazon, just trying to make this right for a customer.
Why am I deactivated? Amazon doesn't care about it's small sellers.
https://sellercentral.amazon.com/seller-forums/discussions/t/258ad02f-3e7c-4477-819b-d698a49978c8?postId=5f23e5b1-50bb-48b2-af80-37d95a7dc547
Customer rightfully is owed a REFUND! Amazon REFUSES to make it right!
So I have a customer who bought some merchandise from me a while ago before I was deactivated on Amazon. As per my records I see that our warehouse did not send them the appropriate amount. So they sent me a letter in the mail, which I was surprised to see as once my account got deactivated I gave up on answering any messages on the platform. Customer is demanding a refund, which they rightfully own. I tried setting a refund up for the customer but the system does not allow me to. I can't even send a message to the buyer on the platform or any support messages. I am blocked from doing anything about this issue.
Wrongfully deactivated, given up on Amazon, just trying to make this right for a customer.
Why am I deactivated? Amazon doesn't care about it's small sellers.
https://sellercentral.amazon.com/seller-forums/discussions/t/258ad02f-3e7c-4477-819b-d698a49978c8?postId=5f23e5b1-50bb-48b2-af80-37d95a7dc547
14 replies
Seller_OvL8C4BJWiuS9
First, your account wasn't deactivated for no reason, but that is a different post all together. Have them contact Amazon and file an A-Z claim and have them fund it.
Seller_KdC91pZ3upczK
It's not a difficult solution. Customer can file a chargeback for item not received.
Atlas_Amazon
Hello @Seller_5dcSRQbIAS5eQ
Thank you for the information provided regarding the issues you have encountered with the account and the inability to issue a refund. I know this can be very frustrating as you are just trying to resolve the issue for the customer, and I do want to provide some insight to assist you. The issue with the refund will be due to the account status, so we will encourage you to take action on this to proceed with the other issues.
Would you be able to share more regarding what impacted the account and what actions you have attempted to take? We do want to provide support to you for the account concerns so that you may proceed, but we will require more details to better understand. Please continue to utilize this thread for support on this situation to avoid confusion on this topic.
Best,
Atlas
Customer rightfully is owed a REFUND! Amazon REFUSES to make it right!
So I have a customer who bought some merchandise from me a while ago before I was deactivated on Amazon. As per my records I see that our warehouse did not send them the appropriate amount. So they sent me a letter in the mail, which I was surprised to see as once my account got deactivated I gave up on answering any messages on the platform. Customer is demanding a refund, which they rightfully own. I tried setting a refund up for the customer but the system does not allow me to. I can't even send a message to the buyer on the platform or any support messages. I am blocked from doing anything about this issue.
Wrongfully deactivated, given up on Amazon, just trying to make this right for a customer.
Why am I deactivated? Amazon doesn't care about it's small sellers.
https://sellercentral.amazon.com/seller-forums/discussions/t/258ad02f-3e7c-4477-819b-d698a49978c8?postId=5f23e5b1-50bb-48b2-af80-37d95a7dc547
Customer rightfully is owed a REFUND! Amazon REFUSES to make it right!
So I have a customer who bought some merchandise from me a while ago before I was deactivated on Amazon. As per my records I see that our warehouse did not send them the appropriate amount. So they sent me a letter in the mail, which I was surprised to see as once my account got deactivated I gave up on answering any messages on the platform. Customer is demanding a refund, which they rightfully own. I tried setting a refund up for the customer but the system does not allow me to. I can't even send a message to the buyer on the platform or any support messages. I am blocked from doing anything about this issue.
Wrongfully deactivated, given up on Amazon, just trying to make this right for a customer.
Why am I deactivated? Amazon doesn't care about it's small sellers.
https://sellercentral.amazon.com/seller-forums/discussions/t/258ad02f-3e7c-4477-819b-d698a49978c8?postId=5f23e5b1-50bb-48b2-af80-37d95a7dc547
Customer rightfully is owed a REFUND! Amazon REFUSES to make it right!
So I have a customer who bought some merchandise from me a while ago before I was deactivated on Amazon. As per my records I see that our warehouse did not send them the appropriate amount. So they sent me a letter in the mail, which I was surprised to see as once my account got deactivated I gave up on answering any messages on the platform. Customer is demanding a refund, which they rightfully own. I tried setting a refund up for the customer but the system does not allow me to. I can't even send a message to the buyer on the platform or any support messages. I am blocked from doing anything about this issue.
Wrongfully deactivated, given up on Amazon, just trying to make this right for a customer.
Why am I deactivated? Amazon doesn't care about it's small sellers.
https://sellercentral.amazon.com/seller-forums/discussions/t/258ad02f-3e7c-4477-819b-d698a49978c8?postId=5f23e5b1-50bb-48b2-af80-37d95a7dc547
14 replies
14 replies
Seller_OvL8C4BJWiuS9
First, your account wasn't deactivated for no reason, but that is a different post all together. Have them contact Amazon and file an A-Z claim and have them fund it.
Seller_KdC91pZ3upczK
It's not a difficult solution. Customer can file a chargeback for item not received.
Atlas_Amazon
Hello @Seller_5dcSRQbIAS5eQ
Thank you for the information provided regarding the issues you have encountered with the account and the inability to issue a refund. I know this can be very frustrating as you are just trying to resolve the issue for the customer, and I do want to provide some insight to assist you. The issue with the refund will be due to the account status, so we will encourage you to take action on this to proceed with the other issues.
Would you be able to share more regarding what impacted the account and what actions you have attempted to take? We do want to provide support to you for the account concerns so that you may proceed, but we will require more details to better understand. Please continue to utilize this thread for support on this situation to avoid confusion on this topic.
Best,
Atlas
Seller_OvL8C4BJWiuS9
First, your account wasn't deactivated for no reason, but that is a different post all together. Have them contact Amazon and file an A-Z claim and have them fund it.
Seller_OvL8C4BJWiuS9
First, your account wasn't deactivated for no reason, but that is a different post all together. Have them contact Amazon and file an A-Z claim and have them fund it.
Seller_KdC91pZ3upczK
It's not a difficult solution. Customer can file a chargeback for item not received.
Seller_KdC91pZ3upczK
It's not a difficult solution. Customer can file a chargeback for item not received.
Atlas_Amazon
Hello @Seller_5dcSRQbIAS5eQ
Thank you for the information provided regarding the issues you have encountered with the account and the inability to issue a refund. I know this can be very frustrating as you are just trying to resolve the issue for the customer, and I do want to provide some insight to assist you. The issue with the refund will be due to the account status, so we will encourage you to take action on this to proceed with the other issues.
Would you be able to share more regarding what impacted the account and what actions you have attempted to take? We do want to provide support to you for the account concerns so that you may proceed, but we will require more details to better understand. Please continue to utilize this thread for support on this situation to avoid confusion on this topic.
Best,
Atlas
Atlas_Amazon
Hello @Seller_5dcSRQbIAS5eQ
Thank you for the information provided regarding the issues you have encountered with the account and the inability to issue a refund. I know this can be very frustrating as you are just trying to resolve the issue for the customer, and I do want to provide some insight to assist you. The issue with the refund will be due to the account status, so we will encourage you to take action on this to proceed with the other issues.
Would you be able to share more regarding what impacted the account and what actions you have attempted to take? We do want to provide support to you for the account concerns so that you may proceed, but we will require more details to better understand. Please continue to utilize this thread for support on this situation to avoid confusion on this topic.
Best,
Atlas
