I know those of us who use Buy Shipping for UPS have struggled with how to file a claim. The typical scenario is each party, UPS and Amazon point fingers at the other while we sellers are caught in the middle. Hopefully this information will help, as I was finally able to get a claim filed!

1. You cannot file the claim online with UPS, you must call and speak with an agent. Their phone system is a mess and will not put you thru without jumping hoops. I inquired as to why we cannot file a claim online and was told the system just isn’t setup that way, so claims must be called in for this.

2. When you finally get an agent on the phone, tell them you are a seller on Amazon and wish them to assist you filing a claim for shipping purchased thru an “Amazon Merchandise Account”. If they tell you the cannot, tell them you know that UPS and Amazon have a contractual agreement for this when sellers are using an “Amazon Merchandise Account” (and you are doing that every time you use Buy Shipping).

3. The agent should then obtain all the necessary information from you; who you are, your contact information, the receiver’s information, the weight of the package, an a description of the package contents and value.

This procedure has worked for us but the key I believe is telling them right away that you used an “Amazon Merchandise Account” to buy the shipping.

It’s jungle out there. I hope this might help someone. Good luck!