Countries
Read only
I cannot Initiate Payment and payment pages linked to Account Under Review
Dear Friends,
Since June 24th, I have been trying to initiate a payment from my balance, it showed $0 available to transfer which I found odd since we always have something to send.
I noticed the last payment I was able to initiate now shows “Amazon has canceled your transfer of funds because your account is under review.”
I have no messages or emails about any review or suspension, nothing in performance notifications to appeal, and all metrics are solid. Account health is 698 which should be more than acceptable.
Spoke with account health and they couldn’t see any issues with the account and seller support couldn’t see anything either. Seller support went ahead and transferred the case to the payment team
Any ideas on what might be going on?
4 replies
Stevie_Amazon
Hey there @Seller_xloBdAlw7Tg84,
I hope this finds you well!
I do apologize for the time it has taken the moderating team and I to respond here. Your patience is greatly appreciated!
Since June 24th, I have been trying to initiate a payment from my balance, it showed $0 available to transfer which I found odd since we always have something to send.
I noticed the last payment I was able to initiate now shows “Amazon has canceled your transfer of funds because your account is under review.”
There can be reviews placed on selling accounts to monitor various activities. Generally, this will be a review for seller-fulfilled orders. Amazon monitors seller-fulfilled orders to ensure customers are receiving the items they purchased in a timely fashion. Amazon can place your selling account under review to monitor your selling activity and validate delivery on recent seller-fulfilled orders. During this time, which should not exceed 30 days, we can limit your selling privileges as a preventative measure against further possible impact to Amazon customers. During this time, funds will be ineligible for disbursement.
As I know you created this topic quite some time ago, I was wondering if you have any update on your account. Feel free to reply here and let us know if you still need assistance as the community and I are here to support you.
All the best,
Stevie.
Seller_Ne2FxU4s6k3KF
I have the exact same issue here. Any updates wopuld be very helpful jack001
Similar Discussions
