amazon says I'm a new seller but I've been selling for years
Amazon was constantly underpricing me starting about a year ago (prior to that, we just kept the price competitive and we were selling fine.) Now my listing says that I'm a brand new seller. What to do?
I chatted with Amazon support and was told that it needed to be escalated and I just have to wait. Any ideas, anyone?
0 replies
Seller_kIukTwdhvntAp
"Any ideas, anyone?"
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…
Glenn_Amazon
Hi there @Seller_TqWr6EIn3F60r,
@Seller_kIukTwdhvntAp is correct. It's difficult for us to investigate without you providing your Case ID. If you provide your Case ID I can review to ensure your case is with the right team and can determine what options exist. Thank you for your understanding.
-Glenn
Glenn_Amazon
Hi there @Seller_TqWr6EIn3F60r,
Thank you for providing your case. I'm currently looking into the issue with your Seller Account reading "New Seller". Regarding your concerns with the Featured Offer, can you please check your eligibility on the Featured Offer help page? If you aren't eligible let me know here and I will request an internal review. Thank you.
-Glenn
