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Charging Restocking Fee

by Seller_8opwwN6P8sp6Z

I had a customer bait and switch a high ticket electronic item. I charged 100% restocking fee, uploaded pictures and applied it (as pictured). I log in two days later, return request is still open, and restocking fee is gone. No email from amazon or customer. What did I do wrong? Return request is still open like a week later, amazon support has been no help. How do I get the restocking fee to stick and make sure customer isn't refunded from my account?

Tags: Customer, Refunds, Return shipment
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Seller_aV1Bh32hE0KND
In reply to: Seller_8opwwN6P8sp6Z's post

I'm unsure why the restocking is not going through; that is very strange.

Here is the → Issue restocking fees help page; not sure if it will be any help.

When the wrong item is returned, it is important to message the buyer.

Let them know they returned the wrong item (don't accuse them). and they can receive the item back if they provide a prepaid return label. Include the serial number and let them know you will issue a refund per Amazon policy once the correct item has been returned; (include return instructions).

Attach photos and include a photo of the return shipping label attached to the package. If they open an A-z claim, the Rep will check Buyer-Seller messaging to ensure this step was done.

See → Wrong item returned by buyers.

Keep us posted.

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Tiff_Amazon
In reply to: Seller_8opwwN6P8sp6Z's post

Hi @Seller_8opwwN6P8sp6Z:

Tiff here from Amazon. Have there been any updates since your last reply? I checked your information and found case 12977883031. It doesn't appear that your question was fully answered in that case. As Medic shared, you can request a call from Seller Support to talk through this scenario. If you still need assistance, please keep me posted and I'll see how I can help.

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