Amazon lost one of our shipments back in May and we successfully got a reimbursement for the lost product.

Shipment: FBA17XZYG1W4

Case ID: 15229760131

5 months later on 10/26/24 they revoked the reimbursement, placing a fee equivalent to the amount they reimbursed us on our account.

This was not a small fee and brought our payout into the negatives.

There has been no communication from Amazon about either our inventory being found or the reimbursement being given in error.

Amazon customer service has repeatedly dismissed this problem rather than address it. First response is merging the case with the initial reimbursement case and closing it.

Re-opening the case has gotten me acknowledgment that the resolution to case 15229760131 was correct and a reimbursement for the account was now being processed. I never saw any updates on the reimbursement being re-instated.

Further attempts at communication have gotten me a link me to the reimbursement from the original case and again marking it as closed. I was then told further communication on this issue may not be responded to.

This doesn't help since that reimbursement was revoked, that is the issue I'm trying to get help on. The reimbursement has still not been re-instated.

I'm confused and dismayed by this experience and am hoping this has all been the result of errors and not an intentional policy of Amazon deny reimbursments.

See the following Cases:

Case ID: 16580728331

Case ID: 16558555491

Any help on this would be appreciated.

@Seller_nS0jcFQNDLG3e

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@Seller_7e4TizkSOVtBf

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@Seller_RsATYbG9XP0HP

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@Seller_YeWcEeTwlVO93

I wanted to share an issue I've encountered with Amazon CA regarding a reimbursement for lost inventory. We initiated a recall for some aging inventory, but unfortunately, Amazon lost our products. While they did offer a reimbursement, the amount was significantly lower than our cost of goods.

I submitted a case with Amazon Seller Support, attaching the invoice to prove our cost. They re-calculated the reimbursement and adjusted it based on the unit price listed on the invoice. However, the ASIN in question is a Set of 2, meaning the reimbursement should be twice the unit price shown on the invoice. Despite multiple communications, Seller Support insists that the reimbursement has been adjusted correctly, even though it only covers half the value of the goods.

Has anyone faced a similar issue? If so, how did you resolve it? I’d appreciate any advice or insights you might have.

I wanted to share an issue I've encountered with Amazon CA regarding a reimbursement for lost inventory. We initiated a recall for some aging inventory, but unfortunately, Amazon lost our products. While they did offer a reimbursement, the amount was significantly lower than our cost of goods.

I submitted a case with Amazon Seller Support, attaching the invoice to prove our cost. They re-calculated the reimbursement and adjusted it based on the unit price listed on the invoice. However, the ASIN in question is a Set of 2, meaning the reimbursement should be twice the unit price shown on the invoice. Despite multiple communications, Seller Support insists that the reimbursement has been adjusted correctly, even though it only covers half the value of the goods.

Has anyone faced a similar issue? If so, how did you resolve it? I’d appreciate any advice or insights you might have.

Thanks in advance!