Hi,

I'm facing an issue where I'm not able to access Brand Registry from any logins related to our Amazon account.

We are the brand owners, we have a valid trademark, and we currently have access to all the brand registry tools and benefits - so it must exist somewhere. But we're unable to perform necessary management tasks because it doesn't seem to be linked to our account.

We've tried to resubmit an application for brand registry and provided all the relevant details and documentation, but this has been rejected. We can't create a case to Brand Registry Support because it's showing as 'not having any registered brands'.

Has anyone else faced a similar issue and had any success in resolving it? Or if you have any suggestions, I'd be very grateful for any advice!

@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH

Hello,

We have been trying to gain access to Premium A+ Content for over a month now, but despite meeting all the stated requirements, we still haven’t received access. We have filed multiple cases with Seller Support, but we keep receiving the same generic responses without any real resolution. (Case ID: 10791250612)

Our catalogue consists of one active listing, and we have:

- Over 20 approved Standard A+ Content submissions

- Multiple approved Brand Story submissions

According to Amazon’s stated requirements, this should qualify us for Premium A+ access. However, Seller Support has given us inconsistent information, sometimes stating that eligibility is assessed at the start of the month, and other times saying it happens weekly. We’ve now passed both the beginning of the month and several weeks, yet we still don’t have access.

This delay is significantly impacting our product launch, and we need access as soon as possible. Could you please help escalate this issue or clarify why we are still not eligible?

Thank you for your time and assistance.

Best regards

Hi everyone,

I'm facing an issue with my brand that I hope someone can help me with. I recently enrolled my brand in the Amazon Brand Registry and received confirmation of the successful registration. However, despite this, my brand is not appearing in my Brand Registry account, and I think either my account has been removed from the brand or there has been a glitch within the system.

I am the registered owner of the brand, with a valid trademark, but I seem to have lost access to manage and protect my brand on Amazon. This is hindering my ability to perform necessary brand management tasks.

I've contacted Amazon Brand Registry Support and provided all the relevant details and documentation, but the issue remains unresolved.

Has anyone else experienced a similar issue? If so, how did you manage to resolve it? Any advice or suggestions would be greatly appreciated!

Thank you in advance for your help

@Seller_hnDMgUKxMh1V4@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH