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WHY AMAZON NOT CHECK PRODUCT WHEN THEY RETURN FROM CUSTOMER?
Many of my items are returned by the buyer but when they are returned to my inventory it shows me as damaged by the customer or unsaleable, why? If the customer has returned it giving the reason "too big and unwearable" then it should come back to my inventory in its original condition. When a wrong item reaches a buyer then amazon puts our account under restriction and this decreases our performance rates but when a buyer returns an item then why does amazon not strictly advise its return pickup partner to receive the actual item? Why does the return pickup partner bring such an item instead of the actual item? Which is not sellable at all and we have to bear the loss for this.
1 reply
Joey_Amazon
Hello @Seller_uuK9U9GLYSbHS,
Thank you for posting here at the forums and sharing your issue with us.
I would like to look at the details, do you mind sharing a Case Id with the information ?
Thank you,
Joey
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