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RFS Return - Outbound Shipping should NOT be refunded to Buyer
for Refund at First Scan return, Seller should have the option NOT to refund Outbound Shipping Fee.
why does Safe-T refuse to reimburse the Outbound [and Return] Shipping fees, when Buyer has made error and returned wrong item
Safe-T is denying legit claims for Outbound and Return fees with the denial reason "The reimbursement claim does not cover outbound shipping costs" and "The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program." which is usual meaningless Safe-T rubbish
the link Safe-T supplies to justify their decision https://sellercentral.amazon.com/gp/help/202103400
- only refers to the Cost of return shipping charges - there is no relevant policy contained here for Buyer bearing cost of Outbound and Return shipping charges.
here is a few of our affected cases where we are getting scammed by Safe-T - @Joey_Amazon if you could be so kind as to take a look?
112-1369652-4885011
113-9713790-1321861
113-4106117-6054628
113-7602424-3725858
91910-65839-5559253
113-9713790-1321861
111-3550245-2857000
lately things have gotten even worse, with BOT-denials that offer no reasoning. after one or two appeals the case gets last worded, and even though the claim is mirror image of multitudes of Awarded cases that get Accepted - for no logical reason these mirror image claims still get denied. ☹️
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