Dear Amazon Selling Partner Support,

I am writing to request the removal of feedback for Order ID: 113-8602151-8013834, which states:

El paquete nunca llego

However, according to the tracking information, the item has been successfully delivered on 10/17/24 to the buyer’s address as provided at checkout.

Carrier: FedEx

Tracking ID: 419841124788

Order ID: 113-8602151-8013834

The buyer had raised a concern regarding their order, and we have already issued a full refund to resolve the issue.The buyer had an issue, but we’ve fully resolved it to their satisfaction. We also reached out to the buyer and offered our best support.

This feedback appears to be inaccurate and does not reflect my service as a seller. As per Amazon’s feedback guidelines, if the feedback is based on delivery issues that are not within the seller’s control or proven to be incorrect, it may be subject to removal.

Since the delivery has been confirmed, I kindly request that this feedback be reviewed and removed accordingly.

Please let me know if any further information is needed.

Thank you for your time and support.

Sincerely,