Countries
Read only
Amazon Product Compliance is still Under Review almost for 2 months for Children's Product Certificate (CPC) and Test Reports
Dear Amazon Product, Safety & Compliance Team,
Our products were successfully tested according to mechanical/physical standards, we have made Children's Product Certificate and CPC test reports and submitted documents on August 28, 2024.
All product listings have already become "inactive" .
We have been waiting for the approval, BUT the case status is always Pending Amazon Action, Document Review.
Amazon product compliance is still reviewing the Children's Product Certificate (CPC) and test report from August.
Today is October 23th, 2024, it's almost two months for the decision, no answers or results from the team.
We are still waiting for the results for review. CAN ANYONE HELP??? @CR_Amazon @Manny_Amazon @Emet_Amazon
Case ID:
15914183361
15913950911
15914319101
15914187701
15914197111
15914281881
16005303421
15988251811
15914061341
15914249601
15914150771
15914186951
16005187261
16005052841
15914319111
15914395501
15914318501
15913950551
16160838931
16160838851
15914154051
16160292481
15914126821
15988254081
16160839121
3 replies
Atlas_Amazon
Hello @Seller_1KomWJBRKOr2z
Case ID:
Thank you for the information provided regarding the delay in the response for your compliance information. I understand the frustration given you have provided the documents for review, but have not been able to move forward. Our team has seen a higher volume in compliance reviews which has caused the delays.
I have gone ahead and transferred your information to the appropriate team for additional review. As of now, we do not have any updates available, but we do encourage you to refer here for continued support if you receive any information.
Best,
Atlas
Seller_JJ9JKELYkE1rq
@Seller_1KomWJBRKOr2z were you able to get this resolved? Can you share any tips?
I’m experiencing the same challenges with our CPC approval, which is currently still stuck at “under review.” My several attempts to request an update or timeline have been met with the usual response, “Please be patient; you’ll receive an email once the team has reviewed it. This is a tough pill to swallow for small businesses.
Case ID: 16549701171
Seller_IC5WOQ2UnBT5E
Did you ever get this resolved? I have the same problem.
Similar Discussions
