My account was under review without any notification performance.
My account was under review on May 16th, 2024 without any performance notification or email. I didn't know why it's under review and what I need to provide during the review period.
On May 16th, 2024 I couldn't transfer out the money in the account, all the money was in account level reserve. On the left bottom side of the account health page, it says Funds are held while your account is under review. But I didn't get any performance notification with the reason of why the account was under review. So I contacted the customer service, the representative told me the account was in good standing, there was nothing wrong with account, just wait. I emailed the customer service as well, all the emails were transferred to the other department. No responses ever!!!!
After two weeks, my account was deactivated.
During the 2 weeks under review period, I must need to provide something to Amazon, but there is no performance notification!!!! I am confused what I need to do to reactivate my account. All my money is locked in the account. Please help!
4 replies
Seller_OvL8C4BJWiuS9
Your account doesn't get deactivated without notice, check performance notices again.
Seller_4zBzdtgCyS9EI
GNC is the exclusive retail partner for Nugenix Total-T. Therefore I assume you have no brand authorization for ANY of the supplements you offered....
Seller_1GY1IeySCU5y7
Same here. I even spoke to a representative about it, and he mentioned that in May, my sales were low, but then they suddenly increased, which led to my account being placed under review. I honestly don't know what to do in this situation.
Nikki_Amazon
Greetings @Seller_DBWenHxCFg4Bu,
I apologize for the delay in responding to you here at the Seller Forums. Our team of moderators are constantly working to address all inquiries as soon as we can.
After contacting the responsible team, I learned that the performance notification was sent to you on June 5, 2024. All the information you need regarding the deactivation issue should be contained within that notification. Please review the details there, and let me know if you have any other questions.
Please visit the Selling Policies and Seller Code of Conduct page for more information.
Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
I wish you all the best,
-Nikki
