Why are so many pending orders exceeding 21 days?

According to Amazon’s policy, orders will be automatically canceled if they remain pending for more than 21 days.

However, we have noticed that there are 115 orders within our account that are still in pending status and have yet to be canceled, some dating back as far as July 23rd.

These pending orders potentially tie up our inventory and lead to warehousing costs and are affecting my account health rating.

Seller Support is not helping always copy pasting the same answers asking me to be patient after 1 month waiting.

This situation started suddenly in November and has pick during the holiday to 200 items waiting for more than 3 weeks.

The payment delay is impacting greatly my cash flow, my business. Can a MoD help please ?

What really call my attention is almost all overlong pending orders are representing 100% of the sales of 4 items in my catalogue (120 items only)

It seems that someone is deliberately blocking my best selling items for months while doing so. It is too consistent to be just random bad luck / having payment problems regulars joe.

MOD please

. ID 16851654021 16851504231 16851652201 16850653521 16851641361 16826856551......

About 3 weeks ago FedEx instituted their new FedEx program at which time my FedEx account link is now broken. The so called experts are saying it’s a FedEx issue which makes no sense since Amazon owns the link between them and FedEx. Nothing changed at my end. Amazon prices are not the same price I get for 2 day shipping. So I have to buy my labels on my FedEx account. I need help from a team executive member since no one will own the case until it is fixed.

FedEx recently damaged a shipment for an order, which prevented it from being delivered. I purchased the label through Amazon's Buy Shipping. After contacting FedEx and completing all the necessary steps to receive my reimbursement, they informed me that the check had been sent. However, many days passed, and I still hadn't received it. When I called FedEx to follow up, they told me the check was sent to Amazon. I requested the check be sent to me instead, but they stated they couldn't do that because the shipping account has Amazon's address. I've never had this problem with UPS or USPS. Does anyone know how to get paid for a FedEx claim? I even tried having Amazon support and FedEx support on the same line, but that still didn't work. I feel like it's impossible working with FedEx. They always adjust shipping charges, add hidden fees and make it hard to get paid for a claim. FedEx caused so much damage to so many sellers by their adjustments I am surprised they are getting away with it with no lawsuits.