We have had one of our ASIN's Listing Removed for Duplicate product detail pages under Product Policy Compliance. These ASIN's have been live for years with no issue. We are the ones that created both listings, make the products and have Brand Registry on. The products are the same form factor but one is a premium version, using higher quality materials and has a higher price point. We have called the Account Health Team and came up with all of the suggested evidence and changes to get the listing reinstated. However they give the same boiler plate rejection of, "It was correctly identified as a duplicate ASIN" and don't give any insight into their reasoning despite the piles of evidence showing that they are different products.

Actions/Evidence We Have Provided & Done

1. Changed the Title, Bullet Points, Description, Photos & A+ content to further differentiate the products such as materials used and their advantages.
2. Provided an Invoice of us purchasing the items from our manufacturer as separate items.
3. Sent photos of the actual products showing that they have different packaging and product labeling.
4. Proof that we are the sole owner and manufacturer of the products so that we do not need a Letter of Authorization.

We're thinking this is an algorithm flag as everybody that we speak to at Amazon Customer Service, clearly can tell that these are separate products and are also confused as to why these are flagged. Yet the only way to get them reinstated is by submitting new information through the policy violation.

Has anyone had success getting a duplicate listing reinstated or can someone at Amazon @Michelle_Amazon assist with this case?