Amazon Seller Support Chat No Longer Available?
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Seller_Trx4QOVp0PzF6

Amazon Seller Support Chat No Longer Available?

Does amazon no longer offer chat support for sellers? In the account health section, you could always click on "contact" and reach a representative via the chat but now all I see is an option to contact support through a phone call. Is this happening for everyone or what is going on?

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Tags:Seller Central
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Seller_NbYSGJ8Tehgbv
In reply to: Seller_Trx4QOVp0PzF6's post

Chat appears for me when Seller Support is unable to resolve my issue and I reply to the case.

I, eventually, am forced to chat or make a phone call.

Chat does not appear for me in the beginning, however.

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Steve_Amazon
In reply to: Seller_Trx4QOVp0PzF6's post

Hi @Seller_Trx4QOVp0PzF6,

Steve from Amazon here, thank you for reaching out. From the Account Health page you can contact Support via a phone call. For chat support, you can click "Help" in the top right corner and reach out to Seller Support via a case.

Please let me know if there are any other questions or assistance I can provide.

Thanks,

Steve

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