Issues with inventory input
Hello all,
Since the software update to the newer version of seller central my storefront has had numerous issues with inputting inventory using the barcodes. For us, we use handheld scanners to input the barcode and plug it into the area which formerly was seamless. Scan the product, barcode uploads, update inventory quantity, save and move onto the next product.
Now, since the version update, anytime I try to scan a product it will only load 11 of the standard 12 barcode digits. This then leaves the last digit to have to be manually added. It sounds trivial, it's one digit right, so what? Look at the barcode and add it in. However, for us having a storefront with 10k+ products the ease of just scanning then updating quantity and saving the new data has now become several additional seconds per product to update things.
Formerly before the update this was so seamless. Now, it's several added hours on the work week just to do our bi-weekly inventory update.
Has anyone else come across this issue?
Have you been able to solve it?
I've bought new scanners, updated my computer software on all of our devices, cleared caches, cookies, you name it I've tried it. It's been two months now trying to brainstorm and solve this believing it to be on my own end but to no avail and after purchasing new scanners and realizing on my other seller platforms it inputs all 12 digits upon scan it has to be a glitch within the newer version.
My call to action for fellow amazonian sellers, if you will help me escalate this is to copy and past the following into the feedback tab bar shown at the bottom of the screen to help escalate this for the software development team to work on.
"When inputting the barcode into the newer version of seller central using a handheld scanner on the inventory sheet to update inventory for my storefront the 12th digit of the UPC deletes itself and has to be input manually. This slows down inventory updates exponentially. The former version of seller central did not have this technical issue."
THANK YOU ALL AND HAPPY SELLING!
2 replies
TaylorR_Amazon
Hello @Seller_Sg1xfAfy0yM9a, thank you for posting this! I haven't seen other sellers post about this issue, but will do some research to see if this is a common problem affecting others. In the meantime, have you spoken with Seller Support?
Seller_Oq3UFt5qt81CR
It's now November, and I'm still having problems with changing inventory quantities on the new interface. I don't use the barcode scanner, but do it all manually and neither the computer nor my phone save the updated information. It's very frustrating...so far I've only sold one item that I had deleted. Obviously I cancelled the order, but if this continues, I'll have a terrible health score, which will affect all things Amazon.
Anyone else STILL having issues?
Issues with inventory input
Hello all,
Since the software update to the newer version of seller central my storefront has had numerous issues with inputting inventory using the barcodes. For us, we use handheld scanners to input the barcode and plug it into the area which formerly was seamless. Scan the product, barcode uploads, update inventory quantity, save and move onto the next product.
Now, since the version update, anytime I try to scan a product it will only load 11 of the standard 12 barcode digits. This then leaves the last digit to have to be manually added. It sounds trivial, it's one digit right, so what? Look at the barcode and add it in. However, for us having a storefront with 10k+ products the ease of just scanning then updating quantity and saving the new data has now become several additional seconds per product to update things.
Formerly before the update this was so seamless. Now, it's several added hours on the work week just to do our bi-weekly inventory update.
Has anyone else come across this issue?
Have you been able to solve it?
I've bought new scanners, updated my computer software on all of our devices, cleared caches, cookies, you name it I've tried it. It's been two months now trying to brainstorm and solve this believing it to be on my own end but to no avail and after purchasing new scanners and realizing on my other seller platforms it inputs all 12 digits upon scan it has to be a glitch within the newer version.
My call to action for fellow amazonian sellers, if you will help me escalate this is to copy and past the following into the feedback tab bar shown at the bottom of the screen to help escalate this for the software development team to work on.
"When inputting the barcode into the newer version of seller central using a handheld scanner on the inventory sheet to update inventory for my storefront the 12th digit of the UPC deletes itself and has to be input manually. This slows down inventory updates exponentially. The former version of seller central did not have this technical issue."
THANK YOU ALL AND HAPPY SELLING!
Issues with inventory input
Hello all,
Since the software update to the newer version of seller central my storefront has had numerous issues with inputting inventory using the barcodes. For us, we use handheld scanners to input the barcode and plug it into the area which formerly was seamless. Scan the product, barcode uploads, update inventory quantity, save and move onto the next product.
Now, since the version update, anytime I try to scan a product it will only load 11 of the standard 12 barcode digits. This then leaves the last digit to have to be manually added. It sounds trivial, it's one digit right, so what? Look at the barcode and add it in. However, for us having a storefront with 10k+ products the ease of just scanning then updating quantity and saving the new data has now become several additional seconds per product to update things.
Formerly before the update this was so seamless. Now, it's several added hours on the work week just to do our bi-weekly inventory update.
Has anyone else come across this issue?
Have you been able to solve it?
I've bought new scanners, updated my computer software on all of our devices, cleared caches, cookies, you name it I've tried it. It's been two months now trying to brainstorm and solve this believing it to be on my own end but to no avail and after purchasing new scanners and realizing on my other seller platforms it inputs all 12 digits upon scan it has to be a glitch within the newer version.
My call to action for fellow amazonian sellers, if you will help me escalate this is to copy and past the following into the feedback tab bar shown at the bottom of the screen to help escalate this for the software development team to work on.
"When inputting the barcode into the newer version of seller central using a handheld scanner on the inventory sheet to update inventory for my storefront the 12th digit of the UPC deletes itself and has to be input manually. This slows down inventory updates exponentially. The former version of seller central did not have this technical issue."
THANK YOU ALL AND HAPPY SELLING!
2 replies
2 replies
TaylorR_Amazon
Hello @Seller_Sg1xfAfy0yM9a, thank you for posting this! I haven't seen other sellers post about this issue, but will do some research to see if this is a common problem affecting others. In the meantime, have you spoken with Seller Support?
Seller_Oq3UFt5qt81CR
It's now November, and I'm still having problems with changing inventory quantities on the new interface. I don't use the barcode scanner, but do it all manually and neither the computer nor my phone save the updated information. It's very frustrating...so far I've only sold one item that I had deleted. Obviously I cancelled the order, but if this continues, I'll have a terrible health score, which will affect all things Amazon.
Anyone else STILL having issues?
TaylorR_Amazon
Hello @Seller_Sg1xfAfy0yM9a, thank you for posting this! I haven't seen other sellers post about this issue, but will do some research to see if this is a common problem affecting others. In the meantime, have you spoken with Seller Support?
TaylorR_Amazon
Hello @Seller_Sg1xfAfy0yM9a, thank you for posting this! I haven't seen other sellers post about this issue, but will do some research to see if this is a common problem affecting others. In the meantime, have you spoken with Seller Support?
Seller_Oq3UFt5qt81CR
It's now November, and I'm still having problems with changing inventory quantities on the new interface. I don't use the barcode scanner, but do it all manually and neither the computer nor my phone save the updated information. It's very frustrating...so far I've only sold one item that I had deleted. Obviously I cancelled the order, but if this continues, I'll have a terrible health score, which will affect all things Amazon.
Anyone else STILL having issues?
Seller_Oq3UFt5qt81CR
It's now November, and I'm still having problems with changing inventory quantities on the new interface. I don't use the barcode scanner, but do it all manually and neither the computer nor my phone save the updated information. It's very frustrating...so far I've only sold one item that I had deleted. Obviously I cancelled the order, but if this continues, I'll have a terrible health score, which will affect all things Amazon.
Anyone else STILL having issues?
